I was there over 2 hours for a routine service appointment. This is not the first time. My car wasn’t touched for 50 min after I arrived and then I had to ask for the complimentary car wash…which added another 10 minutes. Was told I would then need to make another appt to address one of the issues I had noted when I made the appointment because it would take 1-2 DAYS to figure it out. Should have been told that upfront and I could have arranged to have all at once.
7/9/2026
Laura M. VERIFIED CUSTOMER
Laura Deery was so so helpful!! She kept me informed at all
Stages of repair and was responsive to all my questions. Thank you!!!
7/9/2026
Brianne S. VERIFIED CUSTOMER
Laura is AMAZING!
7/7/2026
Miranda C. VERIFIED CUSTOMER
Great experience today with Laura Deery.
7/6/2026
Courtney C. VERIFIED CUSTOMER
My appointment was at 9:30. I arrived early and got checked in. My vehicle wasn’t taken back to start service until 10:35. I finally left at 11:45. It was disappointing how long I had to wait for an oil change.
7/6/2026
Cheryl G. VERIFIED CUSTOMER
Justin always explains what is needed and what was done with my vehicle. He gives me an estimate before any work is done.
Always polio
7/4/2026
Tammy L. VERIFIED CUSTOMER
Laura took great care of me and kept me updated on the work being done on my Sorento. Additional work needed to be done and parts had to be ordered and she made sure as soon as they came in **** was repaired. She was also very friendly and knowledgeable about what was being done.
7/2/2026
Brenda G. VERIFIED CUSTOMER
Very satisfied with Laura Deery.l would give her a 10.
7/1/2026
Dawn B. VERIFIED CUSTOMER
6 in a half weeks of having my car and when I picked it up it was terrible! Y’all told me you washed my car it was not washed. I was told the battery terminals is what caused the short in the wires and the terminal is Still melted as when I brought my car in. I never got a phone call in regards to my car. Paid for a rental car for the whole 6 weeks my car was there… and then paid 1200 for wires to be replaced. So Long story Short Customer Service here in SC whether it’s Charleston or Goosecreek it’s terrible.. no communication not even a care that I have children and having my car for 6 weeks is really ridiculous. I am trading in my car Never again will I buy a KIA… always thought KIA was great until I brought it you people. Glad to have my car back so I can move foward with trading it in. Thank you for your time and Have a great 4th Of July Weekend!
6/30/2026
Judith D. VERIFIED CUSTOMER
William did a good job when it came to the original repair order: reservoir & pump. I also have damage to the undercarriage. It would have been helpful if he referred me to a repair shop that could fix it.
6/30/2026
Robert R. VERIFIED CUSTOMER
...
6/30/2026
Martin S. VERIFIED CUSTOMER
Everything went really well and better than I expected. Another Kia dealer told me they needed me to leave the car for several days. You got it done in 2 hours.
6/30/2026
Kathryn S. VERIFIED CUSTOMER
So nice. To have service done immediately instead of having to wait an extra hour after appointed time to start service
6/28/2026
Helen M. VERIFIED CUSTOMER
job Well Done.
6/28/2026
Al S. VERIFIED CUSTOMER
I'm absolutely content with the service I received along with the curtisy
6/26/2026
Paul R. VERIFIED CUSTOMER
Friendly, easy to talk to and thorough.
In and out in no time just as promised!
6/26/2026
Steven J. VERIFIED CUSTOMER
Unfortunately I was not made aware of additional charges that would be incurred during my service appointment. As Laura mentioned, I had the same service provider at 15 K and was not charged anything. Never have I been charged anything at any of my service appointments as I have prepaid for them in my lease agreement. Upon raising this concern to Lora, I was told my car would not be released without payment. Although I did not authorize the service that was done. When I reiterated that I needed my car today and would be picking it up, Laura hung up on me. Fortunately I spoke to a couple gentleman in the sales department that were willing to help me moving forward. I will say, however, that this experience has grossly affected my future plans at the end of my lease in December.