thank you to Kanika for assisting in the service order, and also for hooking me up with Edward, who gave me a very detailed tutorial on how to use the multimedia system. Much appreciated.
1/11/2024
Sylvia S. VERIFIED CUSTOMER
Thank you Todd ! I really appreciate all your help and great service. Also, thank them Mechanic for me.!
1/11/2024
Dara J. VERIFIED CUSTOMER
Quietly efficient and friendly
1/11/2024
Ivan B. VERIFIED CUSTOMER
-specifically requested to install mileage sticker cleanly: failed. This is the second time consecutively this has happened in your location.
-i brought issue to 2 different representatives attention.
-first rep, I believe Christian is his name, quickly dismissed me and said complain to get a discount. My reply I don't want a discount, I want it done right. Rep walked away.
-spoke to my main rep, she said it is not your responsibility to place sticker cleanly. They would just put it on top of some old stickers. Rep even moved the new sticker, scratched the old material and it was coming off easy with no chemicals. Rep stopped and said I would have to clean it myself and put the sticker on top.i don't understand why service team would not just clean the glass to put new sticker.
Is this the service I am to expect from this location? I have been servicing my Toyota vehicles in the Alhambra locations for over a decade. This only started when new management came in the last few years. Speaks volumes of how Toyota corporate culture has taken over in the Alhambra service area
1/11/2024
Dalaina V. VERIFIED CUSTOMER
Mr. Perez was so nice and knowledgeable!????
1/11/2024
Maria C. VERIFIED CUSTOMER
????
1/11/2024
Esther C. VERIFIED CUSTOMER
Wondries Toyota’s employees are very responsible & nice with the public.
1/11/2024
Stephen K. VERIFIED CUSTOMER
Todd was dope. He was very helpful and I really appreciate how painless the experience was. Thank you!
1/11/2024
Andrew A. VERIFIED CUSTOMER
The best service received
1/11/2024
Yonatan R. VERIFIED CUSTOMER
Emilio was more than helpful. He even offered to oversee my last bad visit. very friendly and helpful
1/11/2024
Reed H. VERIFIED CUSTOMER
Issue not resolved
1/11/2024
Suzanne A. VERIFIED CUSTOMER
Toyota always does a great job with service and they are good about informing me of any problems that need to be fixed.