Arrowhead INEOS Grenadier Auto Repair Service

What a great guy to deal with! Super friendly and helpful.

Alexis did a good job.

Justin’s commitment to customer service is second to none. Beyond the excellent service he provided me, I watched him with other customers while waiting, and he makes everyone feel like family. His professionalism is meshed with the warmth of a family member who is happy to see you and help you with any issue.

To Whom It May Concern, I am writing to formally express my frustration regarding my recent service visit. My vehicle is only two months old with approximately 4,000 miles. I brought it in for a routine oil change, which is covered under my service agreement. During pickup, I was informed that the front and rear differential fluids had also been replaced. When I went to pay, I had to remind the service representative about my service agreement, at which point he told me that only the oil change was covered. I questioned why the differential fluids were replaced on a vehicle with such low mileage, and I was told this was “routine.” I was never informed in advance that these additional services were being performed, nor was I given the opportunity to approve or decline them. As a result, I was charged approximately $800 for services that I did not authorize and that seem unnecessary for a nearly new vehicle. Additionally, I inquired about my LoJack service, which was never properly set up at the time of purchase. I was told I would receive an email to complete the setup, but I have not received anything. The handling of this situation felt dismissive and dishonest, which is extremely disappointing given that this vehicle is only two months old. At this point, I have lost confidence in returning to your dealership for service unless absolutely necessary. I would appreciate a review of this matter, clarification on why these services were performed without prior authorization, and appropriate resolution. Thank you for your attention to this issue. Sincerely, Ian R

My vehicle is still broken. The tire sensor came on about halfway home and the popping noise is still there when I got off the freeway.

Alex is amazing, excellent customer service. Great dealership.

Back fender scratched from crew standing on it to check roof. Alignment not set completely straight on steering wheel.

I’m always treated like I’m someone special when I go to the dealership For service. I’m not, but it is appreciated! Justin does s great job communicating about my truck, events, things to be on the lookout for. Only thing I have concern with is his walking on that surgically repair leg too much.

Great experience. Love this dealership and it's members from sales to service. Top notch. Keep it up!

The new dealership is beautiful. The facilities are top-notch. I just want to say Justin Tran the service manager has always been very helpful cordial just great to deal with, I live in Carlsbad CA but will plan my service when I drive AZ at Arrowhead INEOS.

Very informative young Man very respectful and professional should be proud to have him in your establishment NOT pushy Like other Salesman

Entire team is first class every time. Ramiro, Justin and Brian. They give you a great sense of confidence that you are in good hands.

Alex was great, he helped me with all of my inquiries.

He is great! Very friendly

The guys in the service department were great, but Arrowhead Ineos Grenadier still falls way short of embracing the Grenadier culture & really connecting with the Grenadier community.

Always exceptional customer service at Arrowhead. I’ll never buy a car anywhere else.

Replaced window has tape on it that I need to remove. Some goes down into the door.

Justin is great and puts up with me when I am cranky

Justin is a great ambassador for the Ineos and Arrowhead team.

Justin is a great asset to the dealership. Customer service is top notch.