Wesley Chapel Toyota Auto Repair Service

My service advisor was awesome

Alexander Ro and his team were very professional and courteous. The techs performed the services very quickly. I was very impressed with the team’s friendliness and helpfulness throughout my entire visit. Five star service.

Rick is always professional and provides great feedback about my car. Thank you

Great service

Rick is as always, professional, efficient, and personable. I continue to do business with Wesley Chapel Toyota because of him. The recommended maintenance were performed in a timely manner as promised and I am extremely satisfied with the services rendered.

Mr Davis was very helpful! Explained everything very thoroughly!

Nyah provided excellent customer service today. She kept me informed with the status of my car while I waited there. Nyah took the time to explain the recommended services done on my vehicle today. Thank you!

Great service Rep

same great service each time

Nyah Henry provided a very professional & comfortable experience. I’m very pleased to have been paired with such a lovely service rep.

My TPMS light is on again after I dropped off the vehicle for the second time after the first initial service did not fix the problem I would like a refund

Today was a short visit! Customer service is always great.

Joe was helpful, this feedback is not necessarily an indication of his performance. I used to work at Toyota. First off, I’m frustrated at the 8 month wait for brake pads on a brand new vehicle, under warranty. I’m going to contact corporate about that. When I showed up to finally pick the vehicle up, apparently they couldn’t find it, and I was left waiting in the service area for about 20 minutes. Two people came up to check the number on my receipt, and then someone came back and actually took my receipt. Then the truck finally pulled up. But I couldn’t get a copy of my receipt. After waiting for a while, with all things considered, I got extremely frustrated, slammed the door and left. I’ve been buying Toyota vehicles for almost 20 years. All of our Fleet vehicles are Toyota, and I’ve personally bought many vehicles for myself everything from a Camry, to an Avalon, to a tundra. At this point, I think I will never buy another Toyota again, based on the inability to fix my brake pads in a timely manner. I don’t think it was Joe‘s fault. I did send him a text to let him know, but didn’t hear back. A response to that text would have been appreciated. He did call though, and I think he did a good job. I’m just frustrated at the overall situation.

Amanda was knowledgeable, friendly and such a great outgoing personality. I felt like I had no problems trusting her with my car.

Joseph was great, service tech needs to learn how to read tire depth gauge, and maybe look at previous service slip. Shouldn't need cabin air filter every 2 to 3 months or 5000 miles.

Joseph did an amazing job

Everyone was nice and professional. Despite how busy they were everyone made sure to not make you feel rushed. I appreciate the work Joe and the team did on my car. Thanks

Always have good service.

It took 3 hours for an oil change.

The tire rotation took much longer than usual. Was there over 2 hrs. Richard made the experience a little more tolerable. He should be commended for that.