Wesley Chapel Toyota Auto Repair Service

The AC is blowing out warm air. I need this to be fixed. I will drop the vehicle off tomorrow

A good expearence.

Daniel did a great job & very patient. Will ask for him in the future.

Thank you

Excellent customer service.

Today my car didn’t start. The battery was supposed to be checked yesterday and all battery marks were checked as good. I’m very disappointed that I had to get a new battery today elsewhere. Apparently the battery was not checked.

As always the service went above expectations.

Great, nice and quick service with Rich K. Gave me recommendations for my next service, to keep my vehicle in great condition.

Great service

I was professionally treated. I was completely satisfied with the timely service.I was also provided a video of progress of the service.

Mason provided excellent service and the results exceeded expectations.

Nyah was prompt, pleasant and professional. Extremely informative. Very satisfied.

Josh was beyond helpful and explained everything very thoroughly. His communication with the progress of my vehicle was top notch and very much appreciated. The best service I have received at Toyota thus far.

Thanks Alex for making my vehicle service stress free.

Timely and professional. I felt as if Joe looked out for my interests.

He’s an awesome service writer

Assigned agent for Mr service was rude, lazy and completely condescending. Sitting in the dealership waiting for the service to complete. She called me numerous times on my phone (rather than talk to me in person in the waiting area). I was told a text of recommended service needed to be approved or disapproved to complete my service appointment. I’ve been servicing my vehicle here since I purchased it here (over a year now) and never had this “you need to respond to the text, to go forward.” Every other agent approached me and we had a discussion. When vehicle was completed I received yet another call asking to approach the agents to complete. Upon walking to the agent desk area I understood why I was such a **** of a customer to this agent. Her playing on her phone was the priority. I threw away a napkin I got from the coffee area by the desk and it appeared I may overstepped my welcome with all the “clutching my pearls” noises that emitted from my agent. Was told my car would be in the drive port (as normal), however 15 minutes there. It still had not showed up. Four valets in the garage doing nothing but I’m waiting on my car. Finally after confusion of where my car was. They found my key, my car and assigned a valet to retrieve it. Managerial oversight is needed for both valets and service agents. Worst experience I’ve had at the dealership. Highly recommend you never assign me Nicole again as a service agent. Her lack of professionalism and customer service skills were completely lacking. Signed a recently retired naval officer who has an MBA in organizational management and development.

Good job. Not pressured to do anything else besides get the oil change.

Rich is awesome. Always has me out within the hour. Hope to work with him in the future.

Excellent service, quick and accurate.