Wesley Chapel Toyota Auto Repair Service

Alex was very helpful

Richard understands what customer service is about. He is seasoned and genuinely cares about his customers. He knows how to keep customers happy and satisfied.

She answered all my questions, provided options . And was very patient. I felt listened to and informed. Thank you, Nicole.

Mason provided truly superior customer service from start to finish. He was professional, attentive, and made the entire process smooth and stress-free. Mason took the time to explain everything clearly, answered all of my questions with patience, and went above and beyond to ensure I was completely comfortable and confident in the service provided. His genuine care and commitment to customer satisfaction really stood out, and I felt like my vehicle was in the best hands possible. I highly recommend Mason to anyone looking for top-quality service at Wesley Chapel Toyota.

As a very long time customer of yours, I can say that location is good for us, but the support and customer experience that Rick Davis provides is the reason we continue to do business with WC Toyota. I can not recommend Rick high enough to your management team, but you already knew that he is a star performer.

I called 9/2 for an appt 9/4 and asked if the 59.97 rate posted on your website was still good for afternoon appointments. He looked it up and confirmed it was good thru 9/30. I took a screenshot to document the price on the date it was posted on your website (9/2). When I pulled up and checked in on the day of the appointment. I showed Mr Kindle and he assured me we’d handle the coupon at time of checkout. If there was any question about validity, he should have verified prior to completing service. When the car was completed, he then told me the price is no longer valid, even though I could prove the price was just on the website two days prior when I made the appointment. He absolutely was not accommodating or apologetic, nor did he escalate the matter to his supervisor. He was very dismissive. I feel cheated with the bait-and-switch and would like to be refunded for the difference.

Mason is very professional and knowledgeable across all levels and was extremely helpful, I will always come back to him for all my vehicle needs.

Nyah was wonderful. She answered all my questions and went above and beyond everything that was asked of her.

Excellent service

Don was great!

Thank you!!!

Good communication skills. She is a good representative of the dealership.

I woke up this morning - the day after tire rotation service- to a tire pressure light and had to stop at a tire service store on my way to work before driving on the highway- they confirmed the tire pressure was low in a few tires. Also, the rims don’t look properly set in the tires like I believe they were before service. It definitely did not meet my expectations.

There were several things that prompted my response. 1) It took 3 hours to do an oil change on my vehicle. 2) It is my understanding that the oil and filter were not at the facility and had to be ordered,the same day to do the service.Unfortuately, that didn't happen until well after I arrived for my appointment. 3) Nyah did a fine job alerting me to the problem, but again it was well after the appointment time. 4) After the vehicle was serviced, I went to Nyah's service desk to sign out. I was told the vehicle had conventional motor oil put into it. I mentioned the vehicle always received synthetic oil and was told the records showed it had never had synthetic oil in it. 5) That led me to search for the service manager, which I could not find. I eventually ended up at your VIP desk,where a young lady contacted the shop manager. He guaranteed that the vehicle had indeed received synthetic oil. 6) The explanation I received was the shop had run out of 5w30 oil and they had to order some from an auto parts store nearby. The vehicle in question is not a Toyota, so my guess is that the filter would have to have been ordered. My assumption is that the shop doesn't order parts until the vehicle arrives for service. I think Nyah did a fine job. I don't believe it's her responsibility to verify the shop has necessary materials to do a service. It ended up being a three hour oil change.

I have a protective covering on my vehicle which is covered in brown spots on hood, and door jams look like they have rush under the coating. I asked about having it fixed, and was told Toyota doesn’t do it, and service associate didn’t know if there was anyone who could. He did say, at least it’s protecting the areas of application. My vehicle is white and it is very visible. This was on when I purchased the vehicle. Not sometimes had put on. I got no support from Wesley Chapel Toyota, and lack of customer service is progressively worse each visit for service. I have come to expect bad service, and that is why I don’t do major work through them. I don’t expect to even get an acknowledgment from this.

Donald was a great service advisor! Highly recommend him!

I had a problem and Larry took charge and seen that it was taken care of right away, even without an appointment.

Good

Great experience

Excellent service, attention to your customers is very impressive, great job, very happy.