Toyota of Las Vegas Auto Repair Service

Will never recommend anyone to your dealership. Horrible communication and follow up. Definitely not buying a 3rd car from David Wilson's

Horrible experience. Took the truck in for a recall which i kept getting letters, emails and notifications for. Jesus took the vehicle, and told me they would call when completed. I received a call later telling me about an estimate for additional repairs and trying to upsell me, the truck is 2 and half years old. I told him to just take care of whats covered on the warranty. He said he would call back, received a call back from him telling me to pick up the truck, i asked if the recall was done, he sounded irritated and told me there was no recall to complete. I was furious, i asked what was the reason for the emails, calls and messages and the urgency to bring the truck in.. he said "well i gave you an oil change for free". I had to call toyota directly as well as the other toyota which is the on i usually go to and they confirmed the recalls and that they did not know why the rep was refusing to service my vehicle. I called back and told them what toyota had said, jesus ended calling me and telling me vehicle would be ready in an additional hour and a half. When i picked up the vehicle it had no mention of an oil change he mentioned, just 1 recall. They told me to sign off on it (My name and plates were wrong), i asked to speak to someone since i felt he had lied to me and at this point i was even questioning him doing the recall. I was able to talk to mike which was the only good thing out of this whole experience. Unfortunately after doing their research they had to keep the vehicle to do a full engine switch, i was left with a rental until further notice but at least the recall is being taken care off and its safer instead of risking the truck catching fire. I cant imagine how many people he has done the same too and wasted their time or lied to. Please check your employees more, its employees like this that make people not want to come back and become a liability to your company.

The name is Gale, not Dale.

Mike was so great and helpful he is a very kind person

I was satisfied as usual Mike is always so pleasant and helpful.

Dan Rossey is amazing as is your dealership

The contact person for our oil change was rude and unprofessional. We reported the car speedometer is off by three miles and he didn’t want to help, when we picked up the car he was speaking to someone and said “THEY ARE THREE FUCKEN MILES” that is totally out of place and unprofessional. That’s how they treat customers at this Toyota.

Friendly and very time efficient service

Nathalie very professional and thorough. Took good care of me.

Explained everything in detail. Personally called when vehicle was ready. Very professional.

Mike was extra patient with our process of dealing with extended warranties and insurances. It took a total of a month and a half for all of the repairs to Be completed to my satisfaction

Thank you

Nothing bad about your guy there but the recall for tank I'm disappointed when I brought my car in I had 3/4 of gas in the car but after the services was done I had about 1/4 of gas so I had to refill my car in gas so I can work. That about 2 and half week of work that I lost in gas for hybird

Roberto was excellent in every way I will be taking my vehicle back to get serviced and alignment the brake flush system the radiator flush

Daniel provided me exceptional customer service

She kept us updated on our car

Todo estuvo perfecto

Excellent communication. Easy to discuss the maintenance schedule and costs. Great guy

Jesse went way and byond to help solve an old issue. He deserves a good word from management

I was very well attended to and all the work was done within the scheduled time. I am very satisfied. Thank you.