Kept my car for 6 days. I had to call twice to get any updates at all during that time. Failed to understand the issue as described. Didn’t solve the issue.
1/1/2025
Michael B. VERIFIED CUSTOMER
Drew was respectful, courteous and professional. I felt that he really listened to me and showed a willingness to satisfy my concerns. I wish I had purchased my Ioniq 5 from Planet Hyundai instead of Mcdonald Hyundai just from my experience with the service department and Drew.
1/1/2025
Gena N. VERIFIED CUSTOMER
Mr. Rosewell was a true gem to work with today. He was kind, professional, and patient when helping with a situation with my vehicle. He provided his contact information, so I could ask follow up questions during the day. I hope to work with him the next time I service my vehicle.
1/1/2025
Thom C. VERIFIED CUSTOMER
The most efficient and fastest service appointment I’ve experienced. One small advice is to keep in mind that most of the time customers have had to make changes to their daily schedule to bring in the vehicle for repairs or service, that in itself should be taken into consideration when scheduling rides to and from dealership.
12/30/2024
Taylor P. VERIFIED CUSTOMER
Zach was great! Definitely deserves props for how well he handled the whole situation and interaction. Pleasure doing business!
12/29/2024
Kathern W. VERIFIED CUSTOMER
Quicker than I thought it would take!
12/29/2024
Rosemary M. VERIFIED CUSTOMER
Polite answered my questions, called me back in a reasonable time frame. I was satisfied
12/29/2024
Laurie M. VERIFIED CUSTOMER
Zachary was great! He got the car done quickly & his customer service was fantastic.
12/29/2024
David M. VERIFIED CUSTOMER
Zach did a GREAT JOB!
12/28/2024
Lorie J. VERIFIED CUSTOMER
Joseph was great. Very professional and heloful
12/28/2024
Daniel H. VERIFIED CUSTOMER
Zach did a great job of under promising and then over delivering when it came to setting expectations with how long the service would take.
12/28/2024
Angela K. VERIFIED CUSTOMER
Drew was very helpful and I look forward to planet Hyundai being my go-to service shop for my new Ioniq 5.
12/28/2024
Julie H. VERIFIED CUSTOMER
I made an appt. to bring the car in for a checkup. When I got there I was THEN told I have to leave it for 3 days. I scrambled for a ride home. I called on Saturday morning, day 3, at 833am. I was told they are bringing the car around to start working on it. I then called at 2pm to which I was told no work had been sobe on it. I told them I need it but 4pm at this was the Saturday before Christmas and had been out a car since Thursday. I show up at 4p. No work had been done on it ay all. I will never be back!!! How can you be so very inconsiderate on such a big holiday. If I had not called I would have had no car at Christmas! Heartless, rude, inconsiderate! Never again!
12/28/2024
Christopher N. VERIFIED CUSTOMER
This was actually my poorest experience with your service. For some reason your text with the results of my inspection came 90 minutes after I had already paid and left. It included one item I might have considered doing and one item related to alignment that I thought was already happening. It was confusing compared to normal. Plus I did not get the car wash included in my package.
12/28/2024
Venkata Raghunath. VERIFIED CUSTOMER
Very good and fast service.
12/27/2024
Ashleigh L. VERIFIED CUSTOMER
Very helpful and not pushy. Two things I appreciate as a woman coming into a car shop. Thank you!
12/26/2024
Rueben G. VERIFIED CUSTOMER
Love your family at planet Hyundai. Keep up the good work.
12/25/2024
Ray L. VERIFIED CUSTOMER
Raymond was great. Vehicle was done sooner than expected. Also charged it up to 80 percent and ran it through the car wash! Was not expecting that. Nice bonus!
12/24/2024
Laurie M. VERIFIED CUSTOMER
The customer service was great. Nice , friendly & knowledgeable
12/24/2024
Gary H. VERIFIED CUSTOMER
I wish we had a discussion about any warranty left on my current original battery that I might have since I had purchased all the extra maintenance coverage programs offered at time of car purchase