Charlie helped me prioritize the work to be done at today's appointment and a future date. He was knowledgeable, professional, and personable. Charlie got me on the road sooner than anticipated, and I felt confident in the care shown to me and my vehicle.
4/28/2024
Serena M. VERIFIED CUSTOMER
Derrin provided excellent customer service!
4/28/2024
Nicole G. VERIFIED CUSTOMER
Inver Grove Honda normally is great, however yesterday was not. ; Kris’ customer service and communication skills were not. When I dropped car off at 12:30, he said she would call with an update on what they found in a couple hours. By 4:20, I hadn’t heard anything, so I called, and was told Kris was checking someone else out, but they would have him call me as soon as he finished. A half hour later, still hadn’t heard anything, so I called back, and they said that tye service manager would help me and would call me back shortly. 10 minutes later, Kros called, told me issue they found, and said it would be ready by 5:30. I went and picked it up, and cashier wouldn’t even let me read the service paperwork- she just kept pointing to where I needed to sign. I said I’m trying to read the notes- she kept telling me I needed to sign. Definitely not good customer service. .
4/27/2024
Temira B. VERIFIED CUSTOMER
Marcos was knowledgeable and empathetic and provided excellent service. He walked me through the process and explained (& showed me) the repairs needed very well.
4/27/2024
Cassandra W. VERIFIED CUSTOMER
Charlie was extremely helpful, keeping me up to date about the status of my service and making sure I got any questions answered. Thank you!
4/27/2024
Chuck R. VERIFIED CUSTOMER
Bob was very helpful
4/27/2024
David S. VERIFIED CUSTOMER
Kris did a good conscientious job.
4/27/2024
Julia B. VERIFIED CUSTOMER
Very thorough description of what services would be completed and ensured some additional issues that I had questions about were addressed.
4/27/2024
Edet O. VERIFIED CUSTOMER
Absolutely professional service justin looking forward to working with him in the future.
4/27/2024
Leykun G. VERIFIED CUSTOMER
Great job.
4/27/2024
Tina C. VERIFIED CUSTOMER
Terry was great - love coming to Honda for basic maintenance because of him and a few other people!
4/27/2024
Nick D. VERIFIED CUSTOMER
Brady was great to work with. The waiting area is comfortable - coffee, water, wifi, tv, friendly staff.
4/27/2024
Zewdinesh T. VERIFIED CUSTOMER
Great customer service . Thanks
4/27/2024
Steven Z. VERIFIED CUSTOMER
Brady is always very helpful and easy to work with.
4/27/2024
William H. VERIFIED CUSTOMER
Great and friendly service
4/27/2024
Gena A. VERIFIED CUSTOMER
The staff and service was great!
4/27/2024
Linda C. VERIFIED CUSTOMER
Brady was fantastic to work with. He was very thorough, taking time to explain the different recommended maintenance services. He was professional and friendly, and instilled a feeling of trust. I would not hesitate to recommend Brady or Inver Grove Honda to anyone looking for trustworthy auto repair.
4/27/2024
Adriaan G. VERIFIED CUSTOMER
Brady was great
4/27/2024
Nick W. VERIFIED CUSTOMER
Communicated well. The service ran almost an hour over what was estimated, but that’s not the fault of the service writer