I have the worst experience and will most likely not ever be bringing my vehicle back to Toyota in Chippewa Falls as they were to do a very simple oil change and tire rotation, and they did not tighten down the proper parts and the oil leaked out all over my garage floor. It had to be towed back to the dealership, it was so irresponsible. I highly doubt I would ever trust anybody at your facility again. Then when I called to tell them about it, the person I talked to talked to me like I have no brains in my head guessing because I’m a female as soon as my boyfriend got on the phone boy, they had a different tune it. When we brought it in the day of the service, the service person we met with put our paperwork in the wrong bin so it took almost 2 hours to begin with to get this oil change done then they screwed the whole thing up. The whole experience was a disaster, and I suggest much better training for your technicians and your service professionals. Was never offered My money back, Additional oil changes just to try to get my trust Back in the Dealership It was around a very bad experience and I would not recommend Toyota to anybody at this point out of that location.
5/3/2024
Joel G. VERIFIED CUSTOMER
Tylor was awesome to work with. He is an asset to the dealership.
5/2/2024
Dave L. VERIFIED CUSTOMER
As per usual, jack did a great job.
He’s my go to service Tech with both of my Toyotas.
5/2/2024
Matthew B. VERIFIED CUSTOMER
Great service.
5/2/2024
Kimberly W. VERIFIED CUSTOMER
I just purchased this car and I really appreciated Toyota taking care of my windshield when I noticed the problem!
5/2/2024
James I. VERIFIED CUSTOMER
Booked online and when I called to confirm I was told appt was for Apr 30 but when I got there they said it was for May 1. They took care of our vehicle anyway, which was appreciated.
5/1/2024
Monica H. VERIFIED CUSTOMER
Kaylee was great, but I hate the new texting and photo updates of my service from the mechanic. I want an actual person to talk to me and I don't want to look at my phone.
5/1/2024
Terrie H. VERIFIED CUSTOMER
Tylor was very nice to work with. We figured out how to handle a small problem at my convenience. Tylor is really awesome at caring for customers!
5/1/2024
Jamieson L. VERIFIED CUSTOMER
I was very impressed with how thorough they were and even sent a video while my car was being worked on! Thank you!
5/1/2024
Joan O. VERIFIED CUSTOMER
Tamara was the best. Service was quick and thorough thank you so much for your job. Well done.
5/1/2024
Christopher J. VERIFIED CUSTOMER
Great service!!!
5/1/2024
Mark D. VERIFIED CUSTOMER
Love my Toyota
5/1/2024
Sally F. VERIFIED CUSTOMER
Really nice people
5/1/2024
Luann S. VERIFIED CUSTOMER
Great service as always, thank you!
5/1/2024
Deone J. VERIFIED CUSTOMER
Randy and Ken ( tech) were amazing. Blown away
5/1/2024
William T. VERIFIED CUSTOMER
Sounds good
5/1/2024
Richard P. VERIFIED CUSTOMER
Always great people, took longer than I thought it would, but they dicovred that I had Toyota care when I first bought it and had not used the 3 included oil changes, so todays oil change was covered and I have 2 left.
**** Prestin
5/1/2024
Jesse V. VERIFIED CUSTOMER
Thank you for your services
5/1/2024
Catherine T. VERIFIED CUSTOMER
**** was absolutely wonderful! Very knowledgeable and friendly. I hope to have him at my next appointment.
4/30/2024
Cynthia F. VERIFIED CUSTOMER
Tamra was very accommodating and explained your new online system with check in of my vehicle and video of tech explaining what they did.