CardinaleWay Hyundai Corona Auto Repair Service

Mike always looks out for me and greeted me as Soon as he saw me with a warm smile. He was very gracious and made sure I knew what services were due. Explained everything well and kept me updated on service. He is a great man and was a pleasure to work with.

He is the best advisor. He is always professional, kind and so helpful!

Great friendly service from David.

Best service ever !!

Good service

Michael Vance should be recognized for his excellent customer service, he noticed some issues with my paperwork and was able to clear the matter up in minutes. He kept me informed concerning the status of my vehicle. People like Michael makes me proud to be a Hyundai owner.

Mike, thank you for always being a great example of great customer service!

Great customer service from Mike! Very friendly and kind.

Always go to Michael Vance in the service department. He has been very helpful and gives me updates when my cars are being serviced. Appreciate his attitude and progress!

Great attitude and amazing service.

Mike is the best!!

No complete solution and car heater was not fixed back to normal factory-like operation.

Michael is a wonderful part of your service staff!

Jessica Duarte was very helpful with solving a fuel discrepency issue with a loaner vehicle. She accomodated me no questions asked. She deserves a positive shoutout!

3 issues: 1) I had to bring the car in for a navigation update that I was informed should have been done when I bought the car two weeks prior but wasn't. That was an hour of my time needlessly wasted. 2) The trim level of the car I purchased was such that I didn't notice it didn't come with car mats. I've purchased a dozen new cars and this is the very first where the mats were not included. So I ordered them at the parts counter and paid cash (to avoid the 3% fee for using a credit card). 3) I returned to pick up my car after the navigation update and asked about the mats which had come in the day before. I the waited 40 minutes for the mats only to then learn the mats they ordered were incorrect and the right mats would be an additional $80 and I would have to come back again to pick them up. I don't like having my time wasted and being nickle and dimed when your team makes mistakes. I lost about 2 hours I shouldn't have and the right mats should have been ordered and the price i’d already paid should have been the cost based on your (not my) mistake. I clearly stated the correct car model that I needed them for, but the parts guy doesn't know his own products well enough to order them right - except I'm the one paying with my valuable time for his error. To add insult to this, I said fine. Give me the cash back I paid for the wrong mats. He said we can’t give you cash back. We need to mail you a check. I have a 3% service fee for not paying me back in cash, so please include that in the amount in the check you send to me. We're off to a rocky start to say the least. Unless you can show me you know how to provide good customer service, once the included maintenance is done, I'm taking my business to Firestone. If you don't call me, you might as well stop soliciting customers (to waste even more of their precious time) for these comments. Ray Walshe ****-****-xxxx

There is another dealership closer to my home. I but I bring my car to cardinaleway hyundai because Michael Vance is an excellent person who I trust enough to take care of my vehicle.

I can always count on my service being great and Michael Vance doing a great taking care of me. He knows the value of my time.

Job well done and I am a very satisfied client. Thank you.

Mike was very professional and attentive to my questions. I appreciate his honesty and overall excellent customer service. Probably one of the best service advisors I've come across at Cardinaleway. Thanks again.

Michael Vance is an outstanding service advisor. He is the reason I bought 3 cars with Huyndai Cardinale even though I live in Temecula and there is a dealership here.