Driving through oil light came on enroute to Denver no appt but Robert fit me in and was able to get service thanks again
4/29/2024
Neal T. VERIFIED CUSTOMER
Mr.Mangie was very professional,and gave me the options,to complete my priorities,of the full inspection service,that my vehicle,needed. The write up service,attention to detail.I will be coming back,to complete all repairs and services,in the near future.
4/28/2024
Rodney S. VERIFIED CUSTOMER
Christine is the BEST!!!
4/28/2024
Mabel S. VERIFIED CUSTOMER
Glenn Turner is the consummate gentleman and professional and he represents the Lexus brand well. My interactions with him every few months or so when I bring in my vehicle for service are always pleasant and cheerful, and anytime I have questions on what needs to be done on the car, Glenn patiently explains the details and breaks down the costs in a way that makes sense. I appreciate the time and care he takes with me and his other clients and I look forward to meeting with him again in the future when another maintenance service is due!
4/28/2024
Patricia G. VERIFIED CUSTOMER
I didn’t have an appointment, but Glenn worked me in! This was greatly appreciated. The car is back and running like new. I much better experience than Kearney Mesa Lexus! Keep up the good work.
4/28/2024
Robin P. VERIFIED CUSTOMER
Thank you. I will be back.
4/28/2024
Michelle M. VERIFIED CUSTOMER
Always a pleasure to meet with Glenn. Great customer service!
4/28/2024
Vincent O. VERIFIED CUSTOMER
Nice job by Robert.
4/28/2024
David M. VERIFIED CUSTOMER
Alex explained everything that needs to be done on my Lexus , for me to decide for future repair. ????
4/27/2024
Yuzud K. VERIFIED CUSTOMER
Great
4/27/2024
Jenny P. VERIFIED CUSTOMER
Jose is always helpful with great customer service. He even helped me back out my car out of the parking lot when I was having trouble doing so, Thanks Jose!
4/27/2024
Hossein S. VERIFIED CUSTOMER
Service department hold my car for three weeks and could not finalize my windshield. Service rep ALex I gave him few chances to correct situation but it seems he need a lot more training than his job required him to do including but not limited to communication and good customer service. Hopeless and his manger basically have the Same attitude. Unfortunately I am not going back to this dealership because of failure of these individuals properly to address my issues. They had insurance authorization they had my ok to go ahead and Iwas paying full price for deductible but yet. For some unseen reasons these individuals or maybe dealership management has no interest of keeping good customers. We have been el Elcajon customer for over 7 years. But today was last one I turned my car to another dealership and even purchased a leased car from other Lexus dealership but I would not go back to this El Cajon any more. Terrible service and disrespectful!
4/27/2024
Daniel C. VERIFIED CUSTOMER
Great customer service
4/27/2024
Steven C. VERIFIED CUSTOMER
Completely satisfied with the recent service and experience with Alex Uribe
4/26/2024
Scott S. VERIFIED CUSTOMER
Service advisor was excellent to work with
4/26/2024
Mark R. VERIFIED CUSTOMER
Glen is an excellent service advisor. I really appreciate the service, friendly help he has provided on maintaining our two Lexus vehicles.
4/25/2024
Arthur T. VERIFIED CUSTOMER
Very good service
4/25/2024
Halyna F. VERIFIED CUSTOMER
Amazing service. Thank you , Alex
4/25/2024
Chris H. VERIFIED CUSTOMER
Alex was extremely accommodating and understanding. I needed my Lexus back for a weekend road trip and he ensured parts were ordered before that days cutoff and that the install was prioritized the next day.