Vince Camino always gives me the Lexus service I expect and in line with the Lexus covenant I believe separates our dealer body from every luxury car line sales and service outlets in the industry.
8/13/2024
Brett N. VERIFIED CUSTOMER
Henry’s service from start to finish was excellent. He went above and beyond any expectation I may have had. Henry was professional, approachable, and attentive. Great work.
8/13/2024
Tom C. VERIFIED CUSTOMER
Yes
8/13/2024
Larry F. VERIFIED CUSTOMER
None
8/13/2024
Irene C. VERIFIED CUSTOMER
Extremely professional. Was able to answer my questions. Exceeded my expectations.
8/13/2024
Helen M. VERIFIED CUSTOMER
Thanks for entrusting my balance and getting my car off hours.
8/12/2024
Charles C. VERIFIED CUSTOMER
So far…Great
8/11/2024
Destiny V. VERIFIED CUSTOMER
Great and courteous customer service. Prompt follow ups and assisted with understanding all my options. Definitely recommend
8/11/2024
Elmer A. VERIFIED CUSTOMER
No comment
8/11/2024
Maria M. VERIFIED CUSTOMER
Kristina was outstanding.
8/11/2024
Raymond K. VERIFIED CUSTOMER
It was a GREAT experience!!! I was treated very kindly and professionally.
8/11/2024
Maria M. VERIFIED CUSTOMER
Completely satisfied and he was able to address the additional issues with the front fenders popping out. He was pleasant to deal with! Kudos Javier!
8/11/2024
Roman M. VERIFIED CUSTOMER
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Thank you for everything. Outstanding service and I gave an excellent review on Yelp.
Thank you, everybody!
8/11/2024
Devin H. VERIFIED CUSTOMER
I had bought a 2009 Lexus LS 460 L 2-12 years ago and paid it in full only to have the cylinder heads go bad. The SB 01217 was issued and did not have the opportunity to be informed of an extended service warrant. I would have paid for it knowing that this was a known issue. Now your company is charging m 18k for repairs after I paid in full 34k. I THINK THIS IS UNFAIR SINCE I MADE THE CHOICE TO SHOP WITH YOU AMD I GET THIS TYPE OF TREATMENT. I will never buy a vehicle from your company again and I will tell my friends and family about this debacle. I feel that I should have been informed about this Service Bulletin so I could have made an informed decision on spending that kind of money on a vehicle that needs this type of repair. I am truly disappointed and disgusted. I would rather you guys fix my car. That would be the best at this moment to rectify this problem.
8/11/2024
Maya P. VERIFIED CUSTOMER
Joel was very helpful and has excellent customer service and the gentleman who brought me the car, he taught me some features that I wasn't fully aware about my car. Great service!
8/11/2024
Tyler B. VERIFIED CUSTOMER
Estimated time of work completion was exact and the quoted price for the service was within $1 dollar. Now that is the pursuit of perfection!
8/11/2024
Rosemarie C. VERIFIED CUSTOMER
Kay is absolutely the best 100% she cares about customers concerns, she
went over and beyond to make sure my vehicle was double checked ? before having me pick up my CT200h. She knew several months ago when my vehicle was interested in UXh she found one for us I was ready to buy it but despite her email to sales person he ignored me and I will never buy from him again as i learned yesterday about things he never disclosed to me about the Hybrid vehicle. Going forward Luis will be helping us find a perfect SUV now he just has to locate the right vehicle for us with are desired requirements plus he will make sure we deal with different salesman at Lexus. KAY is extremely valuable service advisor and I only will work with her with my vehicle. Any questions please feel free to call me at ****-****-xxxx Rosemarie Kudo
8/10/2024
Carol S. VERIFIED CUSTOMER
Javier was very courteous, professional and knowledgeable. It was a pleasant experience dealing with him.
8/10/2024
William J. VERIFIED CUSTOMER
First class
8/10/2024
Cheryl B. VERIFIED CUSTOMER
Initial service advisor (Justin) was too busy to prove timely service when car was ready for pick up. Fortunately, Kay was kind enough to take care of us. She should be acknowledged for providing excellent customer service.