Excellent service and communication about the time needed for the large amount of work done.
8/31/2025
Jane V. VERIFIED CUSTOMER
Strather did a great job of keep me informed during a long service appointment. He was clear, consistent , and friendly. A-plus !
8/30/2025
Cheryl R. VERIFIED CUSTOMER
Scott Guardino is the best! He is professional, courteous, and knowledgeable. He's an assest to Toyota Colorado Springs. Scott is the only reason I continue to go to the dealership. He's the only person I trust with my cars. When Larry H. Miller dealership was sold, it appears 99% of the staff left. I understand why, the dealership and personnel are cold and calculated. Even rude at times. So much to the point, waled out of the dealership and found the car I wanted at the dealership in Norman, Oklahoma. If Scott were to leave, I'm leaving as well.
8/30/2025
Maria B. VERIFIED CUSTOMER
Thanks for fixing my tire while I waited.
8/30/2025
Leslie F. VERIFIED CUSTOMER
Quick and professional. Thank you!
8/30/2025
Leslie Z. VERIFIED CUSTOMER
I appreciate the timeliness with you guys get the job done. Sara was accurate on the time. She seemed very professional and very polite.
8/30/2025
William T. VERIFIED CUSTOMER
Jim renders great customer service. Very helpful. A-1 service!
8/30/2025
Christopher M. VERIFIED CUSTOMER
Sarah was great! Quick service with no issues.
8/30/2025
Barbara N. VERIFIED CUSTOMER
Jim was up front, honest, knowledgeable, and personable, which I find very helpful.
8/30/2025
Lisa K. VERIFIED CUSTOMER
Amanda was very helpful and car was ready as expected
8/30/2025
Colorado S. VERIFIED CUSTOMER
Ashley was great to work with. Solved the rear speed sensor issue for us lickety split. Well done Motor City Toyota service dept.
8/30/2025
Matthew B. VERIFIED CUSTOMER
Due to changes in Toyota corporate policy the work I wanted done could not be done! So now I have to wait for the service I wanted. The folks at Toyota of Colorado Springs were great
8/30/2025
Justin Z. VERIFIED CUSTOMER
Always good service
8/29/2025
Stacey G. VERIFIED CUSTOMER
Thanks Scott!
8/29/2025
Charles N. VERIFIED CUSTOMER
Pretty obnoxious you guys send this out after every time I come.
8/29/2025
Michael H. VERIFIED CUSTOMER
Showed up, parked in the service bay. Waited around for five minutes or so to see if someone would come out to check me in. Nobody came out so I went inside. Everyone behind the counter just avoided eye contact until I walked up to someone and forced the interaction.
On pickup, same deal. I walked inside, nobody says a thing to me. I walked up to the closest person, (a bald dude) and tell them I’m here to pick up my car. He takes a cursory look through the files, says he can’t find me. He says “who were you working with?” I said “do you mean, who checked me in when I dropped off? It was that guy over there” and he said “then go talk to that guy over there”.
So, pretty terrible customer service. Seems like everyone there hates their jobs. Makes me not want to support the company that’s making their lives so miserable.
8/29/2025
William M. VERIFIED CUSTOMER
Great job. Fast service
8/29/2025
Ann D. VERIFIED CUSTOMER
Jim was great! Made we feel very welcome. I will be returning to have all my service needs. Hope to continue to work with Jim.