Ashley is sincerely a caring person and listens well as to what the situation is regarding the vehicle.
She also has a personal touch.
Clearly I hope she will be acknowledged for the service she gives to a perfect stranger!!
I am certain this is how she interacts with all people.
Thank you for helping me with the car and the loaner vehicle.
Sincerely
3/8/2024
Jason N. VERIFIED CUSTOMER
The representative was unkind when I came to pick up my vehicle. She pointed out that I didn’t respond to her text or phone call. I was a little surprised because I called and spoke with a woman and talked about how I wanted to proceed. Also, she didn’t mention a benefit of me paying for a 3 oil change purchase, and handed me an invoice for an overpriced oil change and tire rotation. Though when I asked about it, she said “That’s why I was trying to call you.” I let her know I I teach 5 grade, and have no breaks, I dropped off my car before work, picked up after,, spoke with someone at Toyota about my desired work, and had my ringer on in the classroom all day long. Being kind and being respectful are important while trying to promote your business. Maybe some of your service members need a reminder.
3/8/2024
Shelley C. VERIFIED CUSTOMER
Always treat so well by Kevin and all your staff. Thank you!
3/8/2024
George D. VERIFIED CUSTOMER
Ashley did a great job! Repairs done are excellent!
3/8/2024
Driane T. VERIFIED CUSTOMER
Dan or Scott
After years of service at your location, I was under the impression that a TCA oil and filter change was being completed on our vehicle along with a multipoint inspection on our most recent visit March 5, 2024. We were asked to pay somewhere in the neighborhood of $1000 to have air filters changed. The condition of the air filters was very poor and seems like it should’ve been changed a long time ago. As you know it’s crucially important to have maintenance done correctly in order to satisfy maintenance coverage contract from TCA.
It seems there has been a misunderstanding, regarding filter changes what that means on the documentation. I’m willing to accept that. However, I do not believe that the multipoint inspection has been completed as it says it has been on my documentation and I would like someone to review this help me make this right.
3/7/2024
Fred H. VERIFIED CUSTOMER
I believe there was a misunderstanding on the price of the repair. I understood something differently throughout the process of coming to a final estimate. Thank you.
3/7/2024
Jeanine M. VERIFIED CUSTOMER
Randy delivered exceptional service and kept me abreast of what was happening the whole step of the way. He listened and addressed all my concerns, I couldn’t be happier. He made a very worrisome situation with my vehicle much easier. Thank you!!!
3/7/2024
Matthew N. VERIFIED CUSTOMER
Absolutely excellent working with Austin, who made the entire purchasing experience quick, easy, and pleasant.
3/7/2024
Jim B. VERIFIED CUSTOMER
Expert service and friendly people
3/7/2024
Bonnie K. VERIFIED CUSTOMER
Very friendly
Customer oriented kind of employee.
Answered all my questions
3/7/2024
William M. VERIFIED CUSTOMER
Randy in particular was a very helpful fellow. He’s a good communicator and seems like an honest and smart fellow. If he leaves your business, Inwould hire him. He’s an asset.
3/7/2024
Kendall W. VERIFIED CUSTOMER
Randy is the best service advisor I’ve ever had and I’ve had a few I have been a service advisor he deserves a raise
Always courteous and a professional
3/7/2024
Russell E. VERIFIED CUSTOMER
A big shout out to Kevin Whitlock for getting extra work completed today on my FJ Cruiser
3/7/2024
Renee H. VERIFIED CUSTOMER
Best service ever. Randy is always going the Xtra mile for my many Toyotas needs as I own a few. I never had better service ANYWHERE!!!
3/6/2024
Mary G. VERIFIED CUSTOMER
Thank you so much
3/6/2024
Sarah H. VERIFIED CUSTOMER
Efficient, friendly service
3/6/2024
Isabel Cristina. VERIFIED CUSTOMER
Kevin is very Friendly and helpful.
3/6/2024
Maura M. VERIFIED CUSTOMER
Kevin is fantastic- very knowledgeable and personable