The technician left my truck dirtier then when I dropped it off. White goo like substance on my tires and rims.
5/9/2024
Michelle L. VERIFIED CUSTOMER
I was very disappointed this time with the service. Our car was there for 2 WEEKS. We were promised it to be expedited and then it seems the part wasn't ordered at all. Randomly when I called after 2 WEEKS 'the part is on it's way from Cleveland today'.
Not pleased this time.
5/9/2024
Dennis V. VERIFIED CUSTOMER
They kept me posted on progress of the service and repairs. Thanks
5/8/2024
Danniel M. VERIFIED CUSTOMER
Thorough, professional and courteous. Cant ask for more than that
5/8/2024
Linda H. VERIFIED CUSTOMER
Firelands Toyota has always treated me with my best interests in mind.
5/8/2024
Robert S. VERIFIED CUSTOMER
Jamie is an exceptional service advisor. She thought of everything and took care of it before I had a chance to ask about it. She also shows respect for the customers her colleagues and Firelands Automotive. She wants to help her customers.
I’ve been impressed with everyone I’ve meet a Firelands Toyota I’ve dealt with several Toyota stores thru the years, they all would improve by taking lessons from Firelands.
5/7/2024
Janet H. VERIFIED CUSTOMER
Very good job an quick thank you
5/6/2024
Albert L. VERIFIED CUSTOMER
Love Firelands Toyota. The store knows how to treat a customer. Something as simple as opening the door for you is above and beyond.
5/4/2024
Carlos G. VERIFIED CUSTOMER
Awesome staff
4/14/2024
David J. VERIFIED CUSTOMER
Jamie was thoughtful and courteous and provided excellent customer service! Service was prompt and the vehicle was fixed properly. I'm very satisfied with the service and the dealership as a whole.
4/12/2024
Vincent D. VERIFIED CUSTOMER
I’m satisfied with the service we received yesterday. However I’m still not happy that I had to make multiple trips to resolve this issue because your service members didn’t want to listen to my concerns. I really do hope that your service department receives more training when it comes to listening to a customer!!
4/11/2024
Robert L. VERIFIED CUSTOMER
Excellent job thank you
4/11/2024
Caroline D. VERIFIED CUSTOMER
I truly appreciate the service given by this individual. He dealt fairly with me in a tough situation.
4/10/2024
Dreffer Family. VERIFIED CUSTOMER
Very helpful service people. I am confident my trip to Chicago tomorrow will be uneventful as far as my vehicle is concerned.
4/10/2024
Joan R. VERIFIED CUSTOMER
My appt for my 2024 Corola was at 1:30pm on April 9th. The service dept staff was friendly and efficient. I was in and out in a reasonable time. Joan R
4/10/2024
Peter A. VERIFIED CUSTOMER
Steve and Grant were great to work with and helped us find the right vehicle. They made purchasing a vehicle a great experience and took time to show us features on the vehicle. Looking forward to working with them again!
4/9/2024
Alysha S. VERIFIED CUSTOMER
The day after my service my warning light that I need to change my oil soon came on. I will have to call and likely drive back to get it reset.