Rodney Lambert is a GREAT person to deal with, Rodney is the reason we go there, He really makes sure the CUSTOMERS are very well taken care of right, plus he is always JOLLY ON THE SPOT IN GETTING THINGS DONE RIGHT WITH HIS CREW!!!! THANKS AGAIN RODNEY!!!! Stephanie S
2/18/2024
Leonard H. VERIFIED CUSTOMER
Ty
2/16/2024
Rozalyn C. VERIFIED CUSTOMER
I was treated great from service departmen,sales person Stormi and his sees manager. Thank you
2/16/2024
Hodjat G. VERIFIED CUSTOMER
All good
2/15/2024
Lisa M. VERIFIED CUSTOMER
I appreciate how efficient the whole process went, and how quickly my vehicle was taken care of.
2/14/2024
Jim R. VERIFIED CUSTOMER
The service department was able to schedule my vehicle for service quickly which was very convenient for me. The 25,000 mile check was performed and a state inspection was conducted as requested. I am very satisfied with the service that is received from University Toyota.
2/14/2024
Sue B. VERIFIED CUSTOMER
Always very professional and helpful!
2/14/2024
David T. VERIFIED CUSTOMER
All good
2/13/2024
Anna C. VERIFIED CUSTOMER
Rodney is always fantastic. Your Service Dept. is why I’ll stay loyal to Toyota and University Toyota.
2/13/2024
Joe M. VERIFIED CUSTOMER
Great service
2/13/2024
George L. VERIFIED CUSTOMER
Very Happy
2/13/2024
Larue W. VERIFIED CUSTOMER
Mr. lambert explained the process along with the steps. He was especially kind and professional. He was very welcoming and appeared to truly care about quality and service to his client. He is outstanding!
2/12/2024
Taylor B. VERIFIED CUSTOMER
During my initial communication with Rodney there was numerous times I was interrupted halfway through my sentence. Either a question or a comment. The continued interruption and at times condescending tone irritated me to the point that it caused me to curse on the phone. It was not an insult directed at him. Just an explicit word in regards to letting me finish my speaking. That caused him to hang up the phone on me. I called back and we were able to continue our phone conversation. My biggest issue was my daughters car had a full brake job one year ago and we were being told it needed it again. Additionally all of the boxes in the technician report were checked green yet all of the items checked green were listed as needing to be done. I found this very confusing and Rodney offered no reason for it other than the technician must have marked them wrong. I as a customer had every right to question the information in the report. Especially with the way the report was filled out. I as a customer also had every right to be able to speak fully without interruption. In my opinion Rodney handled the phone call unprofessionally from the start.
2/12/2024
Robert G. VERIFIED CUSTOMER
Everything was fine
2/12/2024
Vivian C. VERIFIED CUSTOMER
Rodney is a bit rough. He makes the customer feel like ignorants. While I waited for him, I saw him do the same to other customers specially the females. I told him I had an extended warranty and he went and checked and told me I had the platinum plan. I assumed that was the extended. When I went to pick up the car, I saw that I was being charged for the oil change and asked him if the warranty didn’t cover the service and showed him the card I received from Toyota, he basically reprimanded me and told me I should have told him at the beginning. I did tell him. He took the keys and sent the car back for additional services covered and I had to wait an extra 45 minutes. He needs to soften up and not treat the customers as if they’re dummies, we’re paying good money for service and advice from a professional not a scolding.
2/12/2024
Joseph P. VERIFIED CUSTOMER
I found Rodney to be unprofessional and rude. He got an attitude with me for not having an appointment. I dont think he is the right person for that job. And ive seen other reviews saying similar things about him. I will not be coming back. Dont call me please.
2/11/2024
Daniel G. VERIFIED CUSTOMER
The team at the Service Department always treat me right.
2/11/2024
Carol J. VERIFIED CUSTOMER
My car was done for almost a half hour before I was able to leave. I sat in the area with the cars and could see my car. I asked if I could leave but I had to wait for the text my car was ready.
2/10/2024
Gus P. VERIFIED CUSTOMER
Rodney was very patient and helpful. He did a great job of explaining things.