Great customer service! Ana was very friendly and helpful!!
1/1/2024
Arthur C. VERIFIED CUSTOMER
Service was perfect. Thankyou
1/1/2024
Claire P. VERIFIED CUSTOMER
There was a significant delay. I was present at the dealership for 5 hours. When I asked 3.5 hours in, they still had not completed any repairs on the vehicle. It would be nice to keep the customer more updated throughout the process.
12/31/2023
Pentera W. VERIFIED CUSTOMER
Your service reps for payment at end of services had me waiting for almost an hour after I was texted d called advising me that my car was ready. They stated they didn’t receive my paperwork. It took me to get up and inquire with different men in black coats to find out what’s going on. Your service reps came up with the excuse that the advisor usually calls out the persons name and also that they are training. They decided to provide excuses rather than an apology. They had stacks of files they could have looked through rather than asking me to wait so they can continue their personal conversation. I’ve never been through such a hassle in all the years I’ve been with this company. I’m considering going elsewhere. Very upsetting and a waste of my time. Don’t text and call if my car is not ready, although it was ready and I see my car sitting in wait.
12/31/2023
Jacky R. VERIFIED CUSTOMER
Always the best place to get my car serviced. I travel far to go to you guys. I live in Torrance
12/31/2023
Rudy B. VERIFIED CUSTOMER
Very happy with the service! Thank you
12/31/2023
Deborah J. VERIFIED CUSTOMER
Ana was awesome, got my car in right away.
12/31/2023
Valerie J. VERIFIED CUSTOMER
Service was excellent. No surprises, no pressure and the pickup and delivery of “me was appreciated”
12/31/2023
Juan G. VERIFIED CUSTOMER
Excelente Servicio!!!!????
12/31/2023
Colette B. VERIFIED CUSTOMER
Ana is the reason I have driven an extra 20 miles for decades to have our cars serviced with her expert care! She is so awesome, honest, and helpful!
12/30/2023
Erick N. VERIFIED CUSTOMER
No
12/30/2023
Mehdi C. VERIFIED CUSTOMER
Lack of communication . I was told the wait time would be 4 hours the day i brought the car . So i was waiting in the lobby and after 4 hours just went and follow up and she told me the car should be left here for another 2 days. Being with toyota for more that 10 years , never seen anything like that before. How come inspection take 4 hours . Service advisers usulally call and update the customers for anything. Never had this before with tustin toyota .
12/30/2023
Nick P. VERIFIED CUSTOMER
N /A
12/30/2023
Kiran U. VERIFIED CUSTOMER
Not a good experience this time. Not satisfied
12/30/2023
Maria C. VERIFIED CUSTOMER
Excellent work with my Prius
12/30/2023
Robert N. VERIFIED CUSTOMER
Great Job
12/30/2023
Hillary C. VERIFIED CUSTOMER
John was great w keeping me updated on the progress of my vehicles repair. I appreciated his thorough communication and kindness.
12/30/2023
Gilbin Z. VERIFIED CUSTOMER
Raymond was really helpful in getting my car fixed
12/30/2023
Laurie D. VERIFIED CUSTOMER
Great job and staff
12/30/2023
Eric J. VERIFIED CUSTOMER
I showed up at the service department at south coast Toyota, without an appointment. I needed an oil change and they got me in and out much quicker than I ever thought was possible, given the circumstance. The service attendances were very professional, the cashiers were very pleasant to work with. Overall a very good experience.