The check engine light came on this morning which is related to purge valve that they replaced last week. Not sure the reason and I would like them to address it.
7/9/2023
ANTHONY D. VERIFIED CUSTOMER
Thanks
7/9/2023
Elizabeth B. VERIFIED CUSTOMER
It was for a checkup and it went quickly and easily.
7/9/2023
TIMOTHY W. VERIFIED CUSTOMER
Issue with the vehicle remains unresolved
7/8/2023
DONNA W. VERIFIED CUSTOMER
Always Excellent Service! Thanks!
7/8/2023
KEVIN M. VERIFIED CUSTOMER
Nancy and everyone there is great
7/8/2023
Alejandro K. VERIFIED CUSTOMER
He is good
7/8/2023
LEROY L. VERIFIED CUSTOMER
If Nancy tells me it has to be fixed .I trust that she's telling me the truth .
7/8/2023
AMANDA B. VERIFIED CUSTOMER
Lack of communication, multiple calls/texts with no call backs even after we expressed concern the truck was not fixed correctly when returned to us on 6/30. We returned the truck on 7/3. Called a couple times after the holiday for update/status with no return calls until it was done. It’s difficult getting to and from work when you are down to one vehicle for what ended up being two weeks.. Having an idea when it’s going to be done is super helpful. I’d call Adam **** for further detail if there’s going to be a follow up ****-****-xxxx
Buckeye has been our go-to for a few years and this experience was a little surprising.
**Nancy was the one to finally listen and show concern for the issue when we took it back in on 7/3. Thank you Nancy!!**
7/8/2023
JAMES B. VERIFIED CUSTOMER
I had to call 4 times to get updates on my truck over the two week period. The last time I called I was apologized to and told someone would call me right back. I didn’t receive a call until the following day. This is the first time I haven’t been satisfied with the communication. Usually your team is top notch.
7/8/2023
DANIELLE G. VERIFIED CUSTOMER
Buckeye Toyota and Nick have always been wonderful to work with.
7/8/2023
AMY O. VERIFIED CUSTOMER
Great service every time. I no longer dread having to take my car in for service. Wonderful team.
7/8/2023
JOHN E. VERIFIED CUSTOMER
Great service because of Nick!
7/8/2023
THOMAS E. VERIFIED CUSTOMER
Good people guy
7/8/2023
ABIGAIL W. VERIFIED CUSTOMER
I called a few days before the appointment and shared that I had taken my car to a local tire shop. The tire shop said my front rotators needed replaced. When I shared that with Nick, I believe he took my call that day, he explained that I will need to bring it to there repair facility to allow them to diagnose the problem but that I was still under a three-year/36,000 mile bumper-to-bumper warranty. So I scheduled the appointment and drove 45 minutes from Chillicothe to Lancaster to find out that they did my rotors did need replaced but it was not covered under warranty and instead would cost me nearly $1,300. If I knew that it would have not been covered under warranty, which seem to be a pretty straightforward, black and white situation… I would have never wasted my time and gas to drive to Lancaster.
7/8/2023
MARY K. VERIFIED CUSTOMER
Nick has always been very helpful
7/8/2023
KELLY A. VERIFIED CUSTOMER
Nancy is very professional and effeciant explaining everything that was done.
7/8/2023
BETH L. VERIFIED CUSTOMER
Every one was nice, and helpful
7/8/2023
DONALD W. VERIFIED CUSTOMER
Thank you very much
7/8/2023
MICHAEL J. VERIFIED CUSTOMER
Nick does a excellent job and provided a great experience in your service department