Akins Ford Dodge Jeep Chrysler Auto Repair Service

She made my experience quick and painless.

Really good job!

Great, as usual!!!!

Vanessa did a phenomenal job! We had a tire key dilemma and her and the team worked together to find the lock key to remove my tire and repair it so I could get back on the road! Will be using Aiken for all service needs going forward!

Mr. Aston was very professional, very knowledgeable and courteous. He made great eye contact and was nearly dressed like a professional. Akins service department left a lot to be desired a few short years ago, but they have vastly improved and I look forward to returning to Akins Quicklane in the future. I was in and out in right around an hour and that’s perfectly reasonable to me.

I have asked for small repair in the vehicle and was not taken care of

Russell was very helpful in addressing the issues with my truck. His knowledge and professionalism made me feel very comfortable during my time at Akins. Thanks for having quality people!!

He was able to get me in quickly the service team was finished with my car in about an hour and then he checked on me to make sure someone had let me know that my car was ready when he saw I was still sitting there. I informed him I was finishing up some emails and thanked him for checking on me. I was totally satisfied with the team.

I had a minor issue with the steering wheel not being centered after the alignment. This visit fixed that issue. I appreciate the follow up from the first visit and the great attention to customer satisfaction. Very well pleased thank you!

Thank you **** !

Very happy with my experience! Thank you!

Everyone is always kind and helpful. Service was very quick and Brandon was very professional. Thank you!

I will be glad to complete a survey. Akins not only fixed the issue I was having with my Grand Cherokee, the customer service could not have been better. They made the whole process very convenient.

Erica Roe has always been helpful

I was pleased with the service provided.

Very satisfied with the work that was done.

Great job

He was professional helping me and explained the checklist to me about my service and I was in and out in a very reasonable amount of time, he did a great job and I only come to Akin’s for my service.

On time and did the job quickly, very professional, that is why I drive 30 mins to get service here.

Sorry to give negative feedback, but it was not a very good experience. I had called to make a warranty repair, had an appointment for over two weeks dropped it off last Monday 10/28 at 8:00am and never heard a word from anyone so I called Wednesday 10/30 to get an update, only to find out the car had not even been looked at. So I call back Thursday and was told they will probably drive it first thing Friday morning to try to replicate the issue. Meanwhile, I’m in a rental car. My car sat there for four days before it even got looked at, what was the purpose of having an appointment? I had three items wrong with 100,000 mile bumper-to-bumper warranty and they fixed one and said the other two being the screen freezing up and having no power to use navigation or the radio, I was told it was a software update and I would be responsible for that price, and the sunvisor for the driver falls out if you pull it down. I was told when I dropped it off they’re having issues with that and I know for a fact that is true as I have several friends in the same thing as happened to the sunvisor , it’s actually a safety concern because you can’t use it because it falls out . Just not a good experience at all, I’m now looking at another dealership to try to get my car in to fix the two items that were not taken care of. I currently own three Jeep vehicles a 2019 jeep Wrangler 2018 Jeep Wrangler that was purchased from your showroom, and a 2018 jeep Grand Cherokee that was also purchased from your dealership.