Very knowledgeable, polite, and very accommodating to make sure I was completely satisfied. Thanks for a great job!
2/6/2025
J.T. C. VERIFIED CUSTOMER
Great place!!
2/6/2025
Ramon M. VERIFIED CUSTOMER
Vanessa & the whole team were great!
2/6/2025
Michael S. VERIFIED CUSTOMER
**** worked with warranty company Ford Esp to get approval for repair work. Got my wife a rental while car was being worked on. No issues
2/6/2025
Mark M. VERIFIED CUSTOMER
Had to pull teeth to have a factory defect part replaced. In the end, it was done
2/6/2025
Karla H. VERIFIED CUSTOMER
Both are 2017 and 2020 Ford Explorer were bought from Akins because of your service and your sales department is above and beyond. You’ve helped me so much as I passed by your dealership every day we’re getting a nursing home down the street for the last 18 years.
2/6/2025
Michael M. VERIFIED CUSTOMER
Excellent and timely service
2/6/2025
Delmar L. VERIFIED CUSTOMER
I will be back
2/6/2025
Jerry L. VERIFIED CUSTOMER
Very Satisfied.
2/5/2025
Michael G. VERIFIED CUSTOMER
Matt did a great job. But noticed after I left damage in paint where someone open drivers door to something white. I wax off the mark but paint was damage.
2/5/2025
Phillip H. VERIFIED CUSTOMER
Jonah kept me well informed.
2/5/2025
Dorthea S. VERIFIED CUSTOMER
Professional
Friendly
Timely
2/5/2025
Tony B. VERIFIED CUSTOMER
Thanks for all the help
2/5/2025
James D. VERIFIED CUSTOMER
I believe he did a very good job and kept me informed throughout the process!
2/5/2025
James M. VERIFIED CUSTOMER
Thank you Service Advisor **** Thurmond for keeping me informed as to what Akins was doing to remedy the problems with my 2023 F-150. Excellent job **** and I appreciate your professionalism. I will recommend Akins to all my friends. Akins thank you for the use of a loaner vehicle while my truck was in for service. Jay Milner
2/5/2025
Michael W. VERIFIED CUSTOMER
I received a call from Brandon at Akins today, after I dropped my car off for an oil change and tire rotation, that I need my engine filter and cabin filter replaced. First off, there is no such thing as an engine filter. It’s an air filter. Second, my cabin filter was replaced a month ago. My husband called back to ask what the issue was and Brandon replied that they didn’t actually check the cabin filter and that they just go off mileage. Additionally, the sensors in my tires are now messed up. Upon getting in my vehicle, my tire pressure was reading in the 60s. I thought it would fix itself, but it still has not. Even after turning my car off and on several times. Not impressed. It never fails that there is an issue when I get an oil change here. I’m a glutton for punishment, clearly.
2/5/2025
Superior Interiors. VERIFIED CUSTOMER
Erica and the team down at the truck shop were great , easy and quick.
Thank you , Steve Hall , Superior Interiors and Decks .
2/5/2025
Matthew Z. VERIFIED CUSTOMER
I was told I needed $4,700 worth of repairs. I took my car to another mechanic and was told my oil was not leaking only minor seepage. They said no repairs or replacement parts were needed and that I should be able to drive my car for some time with no problems. And they charged me nothing for the inspection.
I have had my car serviced at Akins for 5 plus years, I bring my grandson cars, my son Rouis F 250 and my daughter in laws Expedition for service to Akins. I am shocked and very disappointed that you took advantage of a senior on a limited income.
I have asked for someone in management to call me but have heard nothing.
This is totally unacceptable on many levels.
2/5/2025
Whr Real. VERIFIED CUSTOMER
Stephanie was excellent all the way around in helping us throughout the 2 week process while our vehicle was at Akins!