Always on point. Schedule an appointment and they get it done on time. Would have loved a reminder text as in the past.
1/17/2024
Dana M. VERIFIED CUSTOMER
Appreciate Eric’s communication and assistance very much. Thank you !
1/14/2024
Adriana V. VERIFIED CUSTOMER
you guys were super helpful and patient, beyond grateful!!
1/13/2024
Jeffrey R. VERIFIED CUSTOMER
The actual in-person service experience was great. The disappointing part was the difficulty I had with scheduling an appointment and how far out the appointments were booked.
I called the number that the Kia Connect app gave me for Visalia Kia twice. Both times I ended up getting transfered by a real person to the service department where I had to leave a voicemail message, but never got a call back. Then I tried scheduling directly from the app and still no callback. I finally found a different direct number for the service department and was finally able to talk to a real person and schedule an appointment that was several weeks out.
I ended up just driving an hour from where I live to Visalia to try to get a walk-in appointment. They got me right in and everything was done within a couple hours.
1/13/2024
Betty C. VERIFIED CUSTOMER
Very nice customer service.
Thanks again.
1/12/2024
Lorena B. VERIFIED CUSTOMER
He was awesome. Had my car in n out. Sent my Uber when I needed. Good service
1/12/2024
Valerie C. VERIFIED CUSTOMER
Great service! Super thankful for all the help.
1/12/2024
David M. VERIFIED CUSTOMER
Eduardo was great
1/10/2024
Vince A. VERIFIED CUSTOMER
Eduardo has the best customer service in the industry! True professional Every time I go in there he’s busting his **** taking care of the customer. Not a lazy bone in that guys body. Wish more places had that type of representation. Thanks KIA Visalia
1/10/2024
Sissi C. VERIFIED CUSTOMER
They did a great job servicing my car. Thank you
1/9/2024
Tracey M. VERIFIED CUSTOMER
Very nice and super helpful!
1/9/2024
Hortencia G. VERIFIED CUSTOMER
Eduardo was very pleasant not only in person but over the phone prior to my visit. Once I arrived he was very quick to get my Kia sportsge isse resolved. He was dressed professionally and presented himself in the same manner. I will be returning next Friday to service my sons Kia Sorrento
1/7/2024
Angelika L. VERIFIED CUSTOMER
Eric was very kind, I appreciate his great customer service.
1/6/2024
Marina R. VERIFIED CUSTOMER
Eduardo was very helpful and kept me updated on my vehicles progress.
1/6/2024
Robin &. VERIFIED CUSTOMER
I was very dissatisfied with my service. When Eduardo called to tell me that the warranty wouldn’t cover my issue I brought the car in for, he advised it would be $178 or something like that to just look at the car just because we didn’t purchase it from this location and that he would give me a quote on how much it would be to fix the tire sensor. When he gave me the price for the oil change he asked if I wanted to continue to have them fix the tire sensor and noise the car is making I told him yes. He said he would give me a quote for everything. I assumed he would text me the information. When he called to tell me the car was done I was expecting everything to be fixed. When we picked it up he told my husband they didn’t fix the issue because he was waiting for me to call him back. I didn’t tell him that I would call him back I had agreed to having everything fixed with our phone conversation.I couldn’t believe that my car had sat there and all they did was the oil change in which I could of had done somewhere else for cheaper. Very disappointed in the overall service.
1/4/2024
Christa R. VERIFIED CUSTOMER
Eric and all the staff at Visalia Kia were amazing!! I appreciate everything they did to get my car back on the road!!
1/3/2024
Kelly R. VERIFIED CUSTOMER
Everything was great.
1/3/2024
Daniel M. VERIFIED CUSTOMER
Thank you so much for getting me in same day! Everything went smoothly and time to completion was better than expected! I absolutely appreciate the “how can we get to yes” attitude!