Luke provided exceptional customer support and service. I would recommend that autohouse consider a loner program for customers who need transportation assistance during auto services. I would also recommend a better application for updates and information on services being provided while vehicles are in service .
9/21/2023
Kaila C. VERIFIED CUSTOMER
He was extremely thorough and went the extra mile to be sure all my needs were taken care of, and went over every check point I needed to be aware of with my car! Excellent service agent
9/21/2023
Sherryl H. VERIFIED CUSTOMER
I was a bit confused about what to expect, as far as costs and what would be done at this oil change. It did take 2+ hrs. I had no transportation so waited.
I think the confusion came in the fact that I bought a new car and thought that there would be oil changes for at least a year.
I asked and they did give me this oil change.
The staff was all very nice
9/15/2023
Madison S. VERIFIED CUSTOMER
All team members were friendly. Waiting area was clean and welcoming. However, 2 hours for a scheduled oil change is not acceptable in my opinion. I wish I had been told up-front that it would take that long. I would have arranged for a ride and not waited there with my restless 18mo old. The other lady in the waiting area also waited 2 hours for her oil change.
9/12/2023
Roddrick A. VERIFIED CUSTOMER
I thought Xavier was impressionable, he inspires confidence with his hospitable demeanor. Not to be funny he was not at all what his last name seems to suggest in the common usage definition?
9/6/2023
Jill H. VERIFIED CUSTOMER
Xavier is knowledgeable, respectful and listens. He has always been truthful and makes sure I know what's going on with my vehicle.
8/29/2023
Adriana E. VERIFIED CUSTOMER
Xavier is amazing! Great service every single time.
8/17/2023
Wendell J. VERIFIED CUSTOMER
Thank you.
8/17/2023
Maryann F. VERIFIED CUSTOMER
I do not need a phone call.please do not have anyone call me except to tell me the part they lost is in & I can have it completed. the job is not finished & i would rather wait till it is finished.
8/15/2023
Victoria C. VERIFIED CUSTOMER
Thank you for all you have done.
8/3/2023
Michael S. VERIFIED CUSTOMER
Trina was very nice,attentive with what was going on with my truck.I would recommend,referring family for service,new or used vehicles at autohouse.I’ve work at several dealerships before and customer service has to be 1st always.Thank you Trina,Ashley,”El Quapo” Mike Bock????????
7/29/2023
Aimee H. VERIFIED CUSTOMER
Xavier has excellent customer service skills.
7/25/2023
Hannah L. VERIFIED CUSTOMER
Xavier was very informative and made sure to update me through the. Process of me vehicle being worked on
7/22/2023
Tim F. VERIFIED CUSTOMER
Good experience. I will come back.
7/20/2023
JOHN R. VERIFIED CUSTOMER
always professional
7/1/2023
KAILA C. VERIFIED CUSTOMER
He did fantastic! He was so kind and thorough with his work I feel safe driving on the road!
6/28/2023
Afini D. VERIFIED CUSTOMER
Xavier gave exceptional customer service . Kept me very well informed on what was going on with the car and did everything he could to be sure I was satisfied with the service provided. I appreciate all of Xavier's help during this process
6/23/2023
VIRGINIA O. VERIFIED CUSTOMER
I wasn't able to leave my car but I will be back.
6/21/2023
Michael S. VERIFIED CUSTOMER
Wow!What an experience.Xavier went above and beyond to get my a/c to work like factory specs .Thank you all who were involved in this learning process.Xavier,Ashley,Mr.Mike.Bock”el Guapo”and the receptionist to.All wanted was to show autohouse some ?? for selling me 5 vehicles,of course the referral $$ for recommending new customers.might texted some mad things but it ALL GOOD.Gracias por todo!??????????????????????????????????????? And yes will be back.?????out!
6/3/2023
STEPHANIE M. VERIFIED CUSTOMER
Never had a better experience. Friendly, timeliness and professional experience.