I understood no one was going to be able to put the tire on for me since I couldn’t make it there by 3 but I was told they could put it back in the car for me. it was a bit disappointing that when I got there I was told there was no one there in the service department that could put the tire in the car and that I’d was expected to do it myself. If I was told that I would have brought someone with me to do that. Maybe next time just give customers a heads up. Luckily a very nice sale man offered to put it in my car for me and I appreciated that very much.
2/3/2023
John S. VERIFIED CUSTOMER
Thank you
2/1/2023
Mariana A. VERIFIED CUSTOMER
No **** good people should not fix anything but then charge me $3800 for nothing I am not pick up my van because those guys not fix no good
1/27/2023
Pina M. VERIFIED CUSTOMER
None Comments
1/26/2023
A. Holland. VERIFIED CUSTOMER
Always a great experience coming here
1/21/2023
Gina S. VERIFIED CUSTOMER
I love my new to me used equinox, and the service from the salesman Pedro was awesome. He was knowledgeable friendly and not a slimy car salesman.
1/20/2023
LAMINATED PLASTICS. VERIFIED CUSTOMER
We were satisfied with the work. We did have to bring it in for a second time.
1/19/2023
Clifford M. VERIFIED CUSTOMER
I understand that the waiting I had was because of no tech help. Marc was very efficient and my truck was taken care of.
1/19/2023
Thomas S. VERIFIED CUSTOMER
Marc is thorough and very good to work with. I appreciate his approach.
1/18/2023
Jason P. VERIFIED CUSTOMER
Marc was great in communicating and providing great service.
1/18/2023
Kenny S. VERIFIED CUSTOMER
Joey was excellent and friendly
1/13/2023
Paul D. VERIFIED CUSTOMER
Was very satisfied with this job
1/13/2023
Cheri L. VERIFIED CUSTOMER
Thanks
1/12/2023
Philip C. VERIFIED CUSTOMER
Lannan Chevy service personnel has always been fantastic they make you feel like family.
1/12/2023
Denise Q. VERIFIED CUSTOMER
Car was ready several hours later than promised giving me a 1 hour window to get there to pay for it or I'd have no car for the rest of the night or morning. Scheduled an appointment for routine maintenance and extremely dissatisfied that my car couldn't be ready when promised and I had to call the dealership to find out about it.
Quoted a price over $1800 which was definitely ridiculous. I'm glad it was way less , but concerning that the service rep was so far off. I elected not to take care of the differentials because that total price quoted was $2400 with 90K service.
I had a 10% loyalty coupon that the service rep told me to bring in when paying except that the very kind cashier did not know how to process it. Luckily she was able to track someone down who could correct the situation, although I had to wait a bit.
All in all, this is my second unpleasant service experience in the past 12 months at Lannan and my husband and I will no longer be using this dealer for service.
1/12/2023
Tara I. VERIFIED CUSTOMER
Marc is a credit to your dealership. He is always very professional and knowledgeable.
1/12/2023
John W. VERIFIED CUSTOMER
Thank you Kevin for another excellent visit.
1/11/2023
Marianne G. VERIFIED CUSTOMER
I could not be more pleased with the treatment that I received from Joe and recommend Nucar Lannan Lowell every chance that I get
1/11/2023
William S. VERIFIED CUSTOMER
I can't understand how it can take 2 hours for an oil change that I had an appointment for