You can not as I can never recover the full day of my time your organization cost me. My car was there for a simple oil change and some air filters with an inspection and road test for which you charged a premium fee of $1500. The car was dropped the day prior to the appointment as when I made the appointment I was informed it would be worked on first thing the following morning. When I dropped the car, I was also informed the car would be ready by noon the following day. By 5 pm the following day, no one had communicated with me about the car until I called to enquire, when I’m told it won’t be ready until the next day. The car is finally ready and delivered by 2 pm the following day forcing me to change plans and delay a trip out of town for a day. For this delay I’m given a $50 discount…..that’s what you think my day is worth. This is what your Premium Service is? On Tuesday I took my diesel truck in to have essentially the same service, oil, filter, air intake filter, cabin filter, tire rotation and multi-point inspection topping any fluids. It cost me less than $300 and the truck was as done in 4 hours as promised. Justify to me why I should ever bring my Jag back to Arrowhead for such “premium” service.
11/18/2022
Amjad Q. VERIFIED CUSTOMER
Great customer service
11/17/2022
Don R. VERIFIED CUSTOMER
Mathew nice guy, did exactly what I wanted to my RR. My son asked me when I got home if they ( RR ) were good and if I liked the service. I told him yes… good service , as good as BMW ….. and BMW. Was the best vehicles service dept we used It may take time and maybe more RR really compare but you’re up there. Thank you, Don R
11/14/2022
Demetrius W. VERIFIED CUSTOMER
Matthew has always been so kind. The service team at Jaguar is top notch
11/13/2022
Anthony E. VERIFIED CUSTOMER
Noah was awesome! Quick, professional and communicated regularly.
11/13/2022
Biswajit D. VERIFIED CUSTOMER
Cody is an excellent professional. He is caring and I liked our interaction and his style of doing business!!!
11/12/2022
Kenny S. VERIFIED CUSTOMER
Great customer service, A+ for service.
11/11/2022
Erica B. VERIFIED CUSTOMER
Cody is always polite, thorough and gives detailed updates about the status of my vehicle. He makes sure that I am taken care of while I’m awaiting services and I prefer to deal with him than any other representative.
11/9/2022
William H. VERIFIED CUSTOMER
Noah was wonderful, great experience
11/4/2022
Joe D. VERIFIED CUSTOMER
My service advisor made the experience very pleasant. In spite sum hurdles along the way. He was very courteous and conscientious about his desire for perfection in regards to my vehicle, as I am sure he is with other peoples vehicles as well.
11/4/2022
Frank M. VERIFIED CUSTOMER
I paid 250 for nothing want to charge me more money to find the problem wast of time and money
11/4/2022
Sharon S. VERIFIED CUSTOMER
Service was very good We we’re treated with respect and how we used to be treated at jaguar dealer years ago. Thank you for treating us like we are valued customers
11/4/2022
Randy C. VERIFIED CUSTOMER
Excellent service, very professional and courteous. Much appreciated!
11/3/2022
Carrie L. VERIFIED CUSTOMER
Matthew was very professional every step of the way.
11/2/2022
Desiree C. VERIFIED CUSTOMER
Great service team! All are very friendly and accommodating! I love coming here for service they are quick and helpful. A great overall experience and refreshing to have such kind staff. Cheers!
10/30/2022
Demetrius W. VERIFIED CUSTOMER
Great guy and he handled my situation well. Would recommend
10/30/2022
Patrick P. VERIFIED CUSTOMER
Excellent Service
10/30/2022
Dan V. VERIFIED CUSTOMER
Worst service I’ve ever received at any dealership or auto repair shop, let alone a LUXURY dealership. The incompetence is unbelievable. Mike, your head service manager, finally got involved and got things worked out. It’s obvious he knows how a luxury dealership service dept should operate. He was cordial, understanding, and most of all, able to figure out solutions. I would fire everyone in that place except Mile and have him hire a new team. What I saw at your shop would be very very hard to fix. Mike is the only reason I’m not leveraging some of my relationships to make sure people get fired. Very disappointing. If not for Mike.
10/29/2022
Renee H. VERIFIED CUSTOMER
Noah provides outstanding service!!!
10/29/2022
Jonathan N. VERIFIED CUSTOMER
The service was prompt and courteous. Thank you for taking good care of my vehicle