I had to call after 5 hours to see if the Jeep was ready ( it was). Now I’m reading the service report. It was in for the state inspection, and the tech says the Jeep is in immediate need of several things. I guess you were unable to do any of that work or you would have called. Is that correct?
2/19/2019
Andrea H. VERIFIED CUSTOMER
Everyone very friendly and professional
2/19/2019
James B. VERIFIED CUSTOMER
Two hours for oil-filter change. Given a list of items like a marker bulb and air filter which could have been taken care of on same visit. Car was returned with “service engine soon” light on with no explanation.
2/18/2019
Mary B. VERIFIED CUSTOMER
My car was in and out in reasonable time.
2/17/2019
William W. VERIFIED CUSTOMER
Great job everyone.
2/17/2019
Leonard S. VERIFIED CUSTOMER
Great service and lovely service advisor.
2/17/2019
Betty Z. VERIFIED CUSTOMER
Confident of performance with service.
2/16/2019
Tonya R. VERIFIED CUSTOMER
Thank you to All of the Service Personnel..And to Nissan North America.....
2/16/2019
Ester C. VERIFIED CUSTOMER
Service was great.Very satified.
2/15/2019
Lynn M. VERIFIED CUSTOMER
Bethany was very efficientl and very nice. I was dismayed by the cost of the repair. I don’t understand why a car with only 30,000 miles since 2015 has a part that is basically falling apart. I’ve never had this problem with any other car I have owned. Perhaps Nissan should take a closer look at the parts they are using. If this is a trend with my Rogue, I would think twice before purchasing another.
2/15/2019
Amanda B. VERIFIED CUSTOMER
I am always asked do I want a car wash.....I always say yes. Yet this was the 3rd time I didn’t get one. One time I actually told Kevin the didn’t wash it and he took it and had them wash it. I thought about complaining about it, I walked around the car and debated about it. I knew I would get a survey so I said I will jus complete the survey.
2/14/2019
Norman B. VERIFIED CUSTOMER
Always friendly and thorough
2/14/2019
LINDA S. VERIFIED CUSTOMER
Great customer service. Pleasingly manerable
2/13/2019
Ramon M. VERIFIED CUSTOMER
Yes thanks you good service
2/13/2019
RAMON M. VERIFIED CUSTOMER
Good job . I like Nissan delears
2/12/2019
Kotria P. VERIFIED CUSTOMER
I drove past the Newport News dealership to come to this one for service because I knew from purchasing my vehicle here that the people here are professionals. Thank you
That is not the case with the Newport News service department!
2/12/2019
Kotria P. VERIFIED CUSTOMER
I drove past the Newport News dealership to come to this one for service because I knew from purchasing my vehicle here that the people here are professionals. Thank you
That is not the case with the Newport News service department!
2/12/2019
Kurt R. VERIFIED CUSTOMER
Came in without an appointment and was able to get service in a timely manner. Friendly, professional staff and I will continue to be a frequent customer.