Classic Nissan Williamsburg Auto Repair Service

Mostly a lack of communication. Unprepared for my appointment where parts weren't ordered.

I want to thank you for your service. Your team was very professional and provided top notch customer service. Your technicians were able to diagnose and correct problems that I was unaware of. You should be very proud of your team and know that you have hired quality employees that care about more than a paycheck. This concern for people will bless your business more than you can realize. I want to give a special thanks to Ben who explained the services being performed and was very patient with me. Thank you again to Priority Nissan.

I buy my cars from this dealership because of how I am treated

BEN and JEANETTE as always were KIND, COURTEOUS and very ATTENTIVE. It’s always a pleasure to see them and “ work” with them as it regards my vehicle.

The only complaint I have is about the “courtesy wash” included in the service. The idea of a complimentary car wash is a great one but only if it is executed properly. There are still bugs on the front of my vehicle, bird droppings on my windows, and the wheels still have brake dust on them. If the next “courtesy wash” is of the same quality, I will undoubtedly opt out to save both Priority Nissan time as well as myself.

I just don't think that it should take an hour an 45 min for a oil change. I was asked if I wanted it washed and said "if it doesn't take too long. Last time it took 2 hours approx. And I was told there was a new computer software roll out. Always something

GREAT JOB

You guys always do a good job. Keep it up.

Always a great experience at this dealership.

Professional services as always! Thank you for the excellent customer service.

Always excellent service.,,Friendly staff.

Continue to give customers...Great Service. Almost a rarity these days. Thank you,

Always professional and courteous service!

To preface, I am very pleased with my car's servicing. It drives very well now. However, I was disappointed with the regard for my time. I told everyone before the diagnostic exam that I needed my car the next few days and if that would be an issue, I would prefer to reschedule. I was assured that it would be fine, however, and proceeded with the diagnostic. I went in the next morning to check on things and said I could stay at the latest an hour and a half after I had previously said I needed my car, but when I came back at that time the person I needed to talk to was at lunch and I was waiting 45 minutes past then to speak to someone, at which point it still wasn't ready and I had to take out a rental. I was then promised the car would be ready by the end of next day, though as it turned out it needed to be in repair for a day past that. I would really have appreciated a more realistic timeline throughout the whole process to be able to make or change my plans, but instead I was kept hanging until the last minute. Finally, and this may seem small, but in the back of the service center was a board of guarantees they promise, one of which was that the car would be returned clean. My car was not cleaned at all. I don't expect this as part of the service, but that should not be on this board if it is not in fact a promise.

Very good service.

Guys are good

Very professional and held up a very high standard for the company. He got me checked in and out in a timely manner.

Great service as always..advised of items needed for maitience upon my next visit as well.

Great customer service wonderful friendly people to work with

I was very pleasantly surprised when Ben texted me to advise that the car was ready one day before I expected it to be!