Classic Nissan Williamsburg Auto Repair Service

Excellent service

He is the best Service Advisory there is! He has so much passion for his job and truly cares!!

Always receive awesome customer service..

Excellent service. She was very friendly and explained everything.

Bethany was great ! Thank you so much !

Ben is always on top of his game, very professional and it’s always a pleasure dealing with him!

I am very very please with my service. Priority Nissan has the best people and they always help me whenever I need services done to my car. The staff at Nissan is always courteous and they never forget my name. Thank you sincerely to everyone working there.

Ben is just an outstanding service representative. He never disappoints. I love the care I receive there and the coffee and the reliability. Thanks, Ben!

All went well.

One of your techs in the service department is probably under scrutiny for vehicle inspection violations, so your service rep allowed a tech to fail my vehicle’s inspection for no reason. I’m writing your general and corporate manager, providing pictures with updated excerpts from the Virginia State Police vehicle inspection manual. Very sad, because I was happy with the service up until now. I’ve had my car inspected here for the last 3 years, my car failed inspection two years ago for an exhaust leak, and last year the tech found a torn cv axle boot. I was actually very happy that your techs found these faults, and praised them for it!!!! Now for some reason they are causing issues for no reason, and even after reading and talking about the regulations with your service rep, he kept saying “I will not pass this car” even though he isn’t a certified inspector. Even worse, the car failed for “bubbling” in the rear window tint, and “covering” the third brake light lens; the Va manual specifically talks about bubble or wrinkles that impair vision, which my car does not, and there is no lens on the third brake light! These “supposed problems” were present 3 years ago when I got my first inspection here, my car has not changed, and now out of the blue it’s an issue. I asked another Inspectors walking by about it, and he said “I don’t see an issue”... I asked the service rep to let another tech look at it and he declined. I took the car to another inspection station, they passed it on the spot, and said your tech doesn't know what he’s talking about. Your dealership wasted my time, your rep was completely ignorant, and had the audacity to argue with me about it. I WILL NEVER DO BUSINESS WITH YOUR DEALERSHIP EVER AGAIN, AND I WILL ENSURE NONE OF MY FRIENDS, FAMILY, OR COLLEGES DO BUSINESS WITH YOU EITHER.

Very pleasant and professional!

tire pressure didn't top up still shows 29.

When you start a day off with a flat on the side of road it just spells out Murphy. Well Bethany turned my day around. First time at your dealership, and because of Bethany I will be back. v/r don

There were no service envelopes, but I improvised and was happy with drop off and the ease of pick up

EXCELLENT service! The wife showed up with no appointment and Ben to care of her without thinking twice. Outstanding

Very satisfied thank you

Very professional,nice, helpful lady at desk n best wishes with her first child. Service did good with first lub n oil change in my new car that I'm proud of

The oil change for my car went quickly and the wait time was comfortable as usual. I was disappointed that the usual washing and vacuuming wasn’t done and when I asked why, was told that due to rainy weather, it couldn’t be done. Frustrating since it wasn’t raining. I think at least the vacuuming could have been completed. This is one of the reasons I have my oil changes done here. Next time I’ll be sure to have my car serviced on a sunny day...

The work was completed with care.

I am so happy with the personalized service I get from Nissan; and Bethany always makes sure I understand what was done and that I am satisfied with the service.