Laura Buick GMC Auto Repair Service

Very happy with buying and service with Laura

It was 2 questions not one

Excellent service department

I’ve had my appointment on 11/02/2022 @1pm and last I’ve heard from Laura Buick about issues that needs fixed that’s under cna warranty was on 11/09/2022 so truck is still @ Laura Buick still have no clue to what the status is on truck that was brought in on 11/02/2022 have emailed several times and still no answer about status of what’s going on only thing on 11/09/2022 was worried about when the rental vehicle would be returned well it will be returned whenever truck that was brought in to get fixed is done ! I called cna warranty to double check on what is covered and all issues that it was brought in for is ALL covered under that so not very happy with services to take back there for ANY repairs so I only can email that I try and check couple times during a day because of my work schedule email

David Day did an excellent job handling and explaining the service performed on our vehicle. He is a very nice and professional service technician.

Service is great good coffee and waiting area comfortable

Zach was very courteous…I am always very pleased with my service at Laura Buick…I would be a fool not to give Laura Buick an opportunity when buying my next car

They service department did everything they could to make me happy and for that I’ll be a lifetime customer.

Recall work was done very quickly, and everyone was friendly to me on this my first visit after moving to Illinois.

David was very courteous. He listened to what I was telling him.

I always have a great professional experience with Laura! And I love my GMC truck!

Rachel went above and beyond to make my truck service work with my busy schedule!

I thank you for excellent service I received on my vehicle, and the excellent loaner Vehicle I was able to use.But the what happened when I returned it was very unpleasant. I had you vehicle from the 31 of last month to the 22. There were days I didn't even drive and very fuel miles on. When I picked it up the youg man that issued it to me pointed out only 1 small spot on it. When it turned it there 4 small dents on the hood. O took theyoun persons word on it. Now Sir let me give some ofmu back ground. I am a 27 yr. retired Plice office and I parked the vehicle where it would have well protected. And you can look at my Vehicle and see the care that I take of it. I tried to talk to the young man that I returned it too, and said that maybe it was missed when it was inspected as the vehicle is a very dark Blue abd could have been missed. And the way he told THAT HIS MEN DID NOT MISS ANYTHING AND THAT IT HAD TO HAVE HAPPENED WHILE I WAS DRIVING IT. I do not liar and would never do that and do not appreciate his insinuations that I did. you can even ask Kin Shaw the type of man I seen to be.Now my insurance will take care of it, but I will pay for it myself.I know what large Dealership you have abd I'm not asking for any special treatment.But I did not do this I take better care of my vehicles, I sure did not like the way I was treated. I will like I said take care of it, but that will be the last. Thank you letting me get this off my chest. Just let me know you decision. Thank You Roy R. Patterson

David was absolutely outstanding with his dedication to ensuring I was kept aware of my vehicle status. This is the type of customer service that makes me trust bringing my vehicle for service. As always Dave is the ultimate professional.

GMC took a month to get the part which was very upsetting, but Ken was great to work with through the entire ordeal.

Rachel always does such a fantastic job! Love working with her.

I had multiple issues with her vehicle. Ken and the technician did a great job getting it resolved.

Good service but. Wait time too long ... Rachel was very ????

Excellent service

Ken did an excellent job keeping posted on how things were progressing.