Community Honda Baytown Auto Repair Service

Mr. Landry is great and very professional. For some reason when my daughter arrived she asked for Michael and he wasn't present at the moment. So..about 30 minutes passed by and she called me back and I asked her if there was anyone else to help her she said, there's a lady name Emma helping someone. I said okay, When she finish let her know you need help with getting my vehicle serviced. So, Emma looked my name up in the system and seen I had been dealing with Michael and she tells my daughter that they are not supposed to deal with someone's customer and she was going to look for Michael. When Emma came back to the servicedepartmentshe did not say anything to my daughter. Okay...so, now an hour has went by. My daughter calls me back and I said really...so no one has helped you? I called serviced and a gentleman answer the phone and I said my has been there over an hour and no one has help her. He stated they are short handed and he's a little **** and Michael is dealing with a claim. I said my daughter do not have all day, we will take my vehicle somewhere else. I hung up with him and received a call from Chris Torres who seen my daughter waiting in the lobby since 10:18am to be helped and he did not try to help her until I called the service desk. Really...very unprofessional! If he is the service manager and he knew Michael was dealing with a claim or his story he had sent Michael home. He should have help my daughter if no one else could. I tired to give him a direct contact number that I was told to give when my daughter arrived and he cuts me off and said we have your information in the system I said okay. After Michael arrived he was very helpful and making sure everything was okay. He is awesome! We are all human and yes we get busy but at least acknowledge your customers entering your service area. We should always treat people the same way we want to be treated. Let's be more courtesy, more professional and your customers will always be happy. Have a blessed day!

The job cost less than first estimated and was done in a timely manner. Carlos is a great communicator

Everything good! Thank you!

Gabriel was very friendly and helpful. His services was fast too. I was in and out in no time at all. I would give him a 10/10 for his customer service

Namaan was wonderful to work with, she gave detailed information and was extremely helpful. She’s a great employee!

Michael did a great job!

James Chesser does an excellent job from start to finish! He will always keep you updated, answer any questions you may have and take care of anything needed. I appreciate him very much!! Thank you ! Carolyn B

Excellent service. Even wait time during service was surprisingly quicker than I expected.

Great job

Excelent services

Always satisfied with serve at Community Honda. Michael provides excellent service as well as John my most capable favorite mechanic! SBurkett

My old vehicle was appraised by Community Honda and I sold it to them separate from my vehicle purchase. It was an easy and pleasant experience.

Thanks

Just want to say that I really appreciate Mr.Landry for his great customer service. I was really satisfied with his service.

The customer service that I received was excellent. From the moment I drove up, to the time I left everything was very good.

Good

Fast oil change

As always. Upmost professional. In and out . That's why for over 7 years I always go back to the dealership. 1000%

I was honestly impressed! Very good customer service, very helpful, offered me other options to also affording my car maintenance! Very kind person I would love for him to take care of me when I visit the Honda dealership

He was great handling the problem