I was not unhappy with the representative., she was very nice. However, When I signed up for appointment on internet I put two things that needed to be checked. When I got there I was told since This was an expressed service the car would have to be sent to another shop to check sunroof and steering wheel and it would be best to make an appt. to do that. I also received a text while I was waiting showing other services that were recommended. I refused because I did not know how to judge if needed and would have preferred to have discussed it with someone.. Everything just seemed so impersonal- as if your main concern is get as many cars as possible in and out. While waiting I was talking to a gentleman that had similar concerns.
8/12/2021
Lawrence D. VERIFIED CUSTOMER
Staff was very efficient, polite, and professional as always. Routine maintenance- oil change etc was performed as agreed-never had a problem with the quality of work. My dissatisfaction this time is for the price quoted to repair a problem with my hatch opening. The motor opens the hatch fine but then it immediately steps closed. The repair was quoted at nearly $2300!!! That’s about 20 percent of the vehicle’s worth. Six hours of labor. Really? With tools staged I could pull an engine in that time. Time to reevaluate where to take my car for work.
8/12/2021
Gerry M. VERIFIED CUSTOMER
Paul is a great representative for you.
8/12/2021
Nancy C. VERIFIED CUSTOMER
Needed a cost estimate before service started
8/11/2021
Cassandra K. VERIFIED CUSTOMER
Levi is awesome! He’s Jesus takes care of us!
8/11/2021
Janice E. VERIFIED CUSTOMER
Tatiana was extremely helpful, friendly, and provided exceptional professionalism as a Service associate. I’m glad to see Toyota has hired diverse individuals and added a black female to their team of growing professional employees.
8/11/2021
Amy W. VERIFIED CUSTOMER
This was my first experience with the service center and it was wonderful!
8/11/2021
Bubba C. VERIFIED CUSTOMER
Best service writer EVER!
8/11/2021
Judieth M. VERIFIED CUSTOMER
Levi Taylor is a great asset to your service department. We will refer anyone we know that owns a Toyota to him for service!
8/11/2021
Lisa V. VERIFIED CUSTOMER
Fast, prompt service.
8/11/2021
Mary W. VERIFIED CUSTOMER
Always a pleasant experience. I trust only Heyward Allen with my vehicle. It was quick and no problems at all.
8/11/2021
Rebecca B. VERIFIED CUSTOMER
Excellent service by an excellent service provider!
8/11/2021
Ruthie M. VERIFIED CUSTOMER
Everything was done nicely. I was please with the work done on my car. I received a call with all the information I needed to know about my car. It was fix faster than I was expecting it to fix. Thank you.