The new front desk person, Anna, isn’t helpful. She’s unable to answer questions about services or provide accurate estimate. The mechanics are great. I ended up bringing my car in twice for services I could have gotten done at the same time because Anna’s estimate was off by over $500 which was then past my budget. I think she still needs some training on how to provide estimates and being able to explain services that Kia offers so things are more efficient.
1/6/2022
Gabriella B. VERIFIED CUSTOMER
I brought my car in at 10:40 for my appointment at 11. Around 1 o’clock, I decided to call considering it had been two hours. Once I did, I was informed that the person servicing my car just came back from his break and he has just started working on my car. It was finally done at 1:40; 3 hours after dropping it off. I am very disappointed considering the last time I serviced my car I was in and out in an hour. I just do not understand the long wait considering it only took about 40 minutes to finish the full oil change. If it was going to be a long wait, I would’ve preferred to be told a later estimated time to bring my car back rather than having to walk around in the cold and sitting at different restaurants.
12/18/2021
Willis J. VERIFIED CUSTOMER
I had an appointment that I had scheduled for 2:00 pm. After waiting an hour, I noticed that my car was still waiting to be serviced. I went to the desk and it wasn't until I said something that they started to do the service on my car which took another hour. It was disappointing to have that extra wait when I had an appointment and if I hadn't said something, it may have been even longer.
Willis J
12/10/2021
Valencia Y. VERIFIED CUSTOMER
Have the same issues with my car
11/20/2021
William G. VERIFIED CUSTOMER
No additional comments at this time.
10/9/2021
Alan K. VERIFIED CUSTOMER
Fantastic Service
9/18/2021
Chad C. VERIFIED CUSTOMER
Nico was very helpful and willing to answer all of my questions. Did a great job!!
9/17/2021
Amanda J. VERIFIED CUSTOMER
It took about 2 hours beyond what was estimated and if it was completed prior to that, no one told my husband.
9/9/2021
Mary P. VERIFIED CUSTOMER
You guys were very nice, but we set up an appointment 2 months in advance or so. You knowing the recall issues. You did not have the part. Now we have to come back. We drove from Holbrook 90 miles away to have us turn around without solving the problem. Being 76 yrs old it was hard for me. I appreciate your help and looking forward to getting my car fixed. I will see you soon take
care..
9/1/2021
Gloria B. VERIFIED CUSTOMER
Will do
8/30/2021
Aurelia L. VERIFIED CUSTOMER
Thank you
8/28/2021
Robert B. VERIFIED CUSTOMER
Great job
8/20/2021
Nellie A. VERIFIED CUSTOMER
I would never go anywhere for services on my vehicle..I would highly recommend oxendale kia to my co workers and family.thank you so much
8/19/2021
Beinda G. VERIFIED CUSTOMER
I was never called with updates on my car. I would call and leave a VM with no call back. They had the car for 2 weeks! When I actually did talk to someone and I could not understand why it was taking SO long to get to my car the guy said “ welcome to Northern Arizona.” Not a good answer!!! This service dept is also not open on Saturday which is extremely inconvenient when you actually work for a living!! I love my Kia Soul but I will not be buying another Kia because the service department is not capable of doing a job in a timely manner nor do they communicate to their customers!!!!
8/18/2021
Cheryl A. VERIFIED CUSTOMER
Thank u!!
8/13/2021
Fred K. VERIFIED CUSTOMER
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8/7/2021
Vivian Q. VERIFIED CUSTOMER
Nico was fantastic. Thank you
8/2/2021
Gail R. VERIFIED CUSTOMER
Nico was very professional and handled my entire car service front the beginning to the end. Everything was done in a timely fashion and very done.
7/21/2021
Ingrid H. VERIFIED CUSTOMER
Nico and the gentleman who worked on my car were thorough, professional and very nice.
7/21/2021
Mark L. VERIFIED CUSTOMER
This is the 1st dealer I've been to where there's a labor charge, and significant, for replacing tires. Never again. And....I'm sharing.