Metro Honda Auto Repair Service

I was left sitting outside waiting for my car. Went inside to ask what was taking so long and they said they couldn't find my key.Why wasn't I told that rather than being left outside waiting without an update. The 2 issues the car was taken in for were NOT fixed. Was told by Gus that parts will be ordered and James will contact me?? This whole experience has been a waste of my time!!

Thank you for the excellent customer service I received from Robert and the technician that took care of my car. I appreciate it and I’ll be back!

Robert was great.

He was very sweet, professional and knowledgeable. He was overall wonderful. Very very helpful!

Great Customer Service. Speedy service.

I appreciate Israel’s professionalism and honest estimate of how long the repairs would take (my vehicle was actually done sooner). Thank you!

Want to give a big shout out to my service advisor Jim for being blunt and honest and know exactly how to treat a customer that needs to get in and out in a timely manner

He was very helpful and went the extra mile to help us wit our issues

Able to replace a damaged tire in good time.

He did a great job and was super helpful.

He was super helpful and polite!

Good customer service and communication.

Take to long just to change the oil.

Helpful and polite, took time to explain the repairs needed.

A plus service

Jim was amazing! He went above beyond to provide excellent customer service. He kept me updated and informed throughout the entire process/repair. He provided me with a reslolution in a very quick and timely matter. Thank you Jim!

It was great experience. I will visit again

My appt was at 12:15, and although I arrived early, at 12:10, i was not checked in until 12:35. 20 minutes may not seem like a long time, but when you’re on break from work, that money coming out of my pocket. I was also told my car would be ready in about an hour and a half, max. I paid for my own ride back to the dealer after being dropped off by the shuttle because I was told I would get the shuttle sent when I was notified mg car would be done. Well, it hit 1:30 and I had not received a single phone call, text, nothing - that’s already an hour and 15 minutes. I head over, and I sit down, thinking I will get my car back soon. Nope, nothing. 1:45 I decided to look for Israel, the person who helped me. Well, he was on lunch. That’s when I saw my car parked and ready, and no one was ready to assist in Israel absence. After nearly waiting 2 hours for a simple oil change, I asked someone for an update. They let me know Israel was okay lunch. I had to ask if I could get my car because I needed to go back to work. My car was processed, payment was made, and was told my car would be driven up for me. Nope, the associate was handing my keys off to someone else. I drove my own car out. This was terrible customer service, extreme lack of organization, and ineffective leadership to delegate work gets completed when people are on lunch. Who knows how long I would have waited there - most likely until Isrrael for back from lunch, to get my car back. The best part of this whole experience was my shuttle drive. Who was nice, friendly, and a great driver. I would not recommend this location for a service, and I am considering no longer going there for my follow up car appointments any longer.

He is professional and trustworthy. Thank you.

As always good service with a smile. Thank you