My service person, Paul Gonzalez, failed to mention that if I left my car to see what the check engine light meant that it would be five hours before he could tell me and I would not get my car back that day. Also when he did call he told me that it was faulty wiring due to animals chewing and it would be $650. I don’t know who had that trouble, but my car had a faulty oil pressure switch I found out when I finally picked up the car after 2 Lyft drivers were called, the first one given the wrong address and cancelling me.
3/5/2022
Robert L. VERIFIED CUSTOMER
No reason. I had the greatest service
3/5/2022
Sheetal A. VERIFIED CUSTOMER
2 visits fir the same issues
Was told that this would be done at 10% discount
Just now when I showed up for pickup the car the service advisor (not Paul) tried so give about 7% discount saying it was only a ‘little bit’ off
I had to confront him asking by which math standard it was just a little bit off and if it was in fact a little bit off then why not 13 versus 7 instead of 10
I certainly hope the core issue is fixed after my second visit otherwise I would be really unhappy
3/4/2022
Angel U. VERIFIED CUSTOMER
Excelent service thank you
3/4/2022
Deborah P. VERIFIED CUSTOMER
Great service
3/4/2022
Jim S. VERIFIED CUSTOMER
Excellent service!
3/4/2022
Linda A. VERIFIED CUSTOMER
Excellent
3/4/2022
Luis V. VERIFIED CUSTOMER
Customer service was subpar. I had gone in a few months ago to get a few components of my ac changed since there was a recall on the parts and when they put my car back together a staff member didn’t do it correctly and there’s a gab that doesn’t let my windshield wiper switch to fully engage. I let the staff member know about that and that I would like for them to fix it. They told me it was $40 for the part since it’s apparently broken. Awesome just what I wanted to hear. Also the staff member was passive aggressive with me. I’m a valet manager for a hotel that kind of “Customer service” if you can even call it that was disappointing.
3/4/2022
Minjae K. VERIFIED CUSTOMER
excellent!!!
3/4/2022
Megan M. VERIFIED CUSTOMER
Brian took excellent care of me!
3/4/2022
Florence C. VERIFIED CUSTOMER
I was very satisfied with your service.
3/4/2022
Tabita C. VERIFIED CUSTOMER
Brian is the best! The entire work team is amazing!
3/4/2022
Christien J. VERIFIED CUSTOMER
None at all. You were excellent!
3/4/2022
Linda G. VERIFIED CUSTOMER
Weir canyon Honda has great customer service and we own 3 Honda’s that they service for us. Everyone is very friendly and professional when we come in!
3/3/2022
Niko A. VERIFIED CUSTOMER
All good
3/3/2022
Jr C. VERIFIED CUSTOMER
????
3/3/2022
Collin S. VERIFIED CUSTOMER
No reason. Your service was excellent!!
3/3/2022
Charles K. VERIFIED CUSTOMER
Excellent service snd explaining the problem. Thanks for your honesty regarding the repairs needed.