Weir Canyon Honda Auto Repair Service

I am very disappointed and dissatisfied with the service I received at Honda, particularly at this location. I typically visit the Westminster or Rancho Santa Margarita locations since I live in Mission Viejo, but I decided to try this location due to its proximity to my work. Unfortunately, this experience was far below expectations. During my first visit, two caps under the hood were not properly reinstalled, which my dad later noticed. Additionally, my driver-side door was left with black oil stain marks. I had to return to have this addressed, as Jeffrey overlooked it, and there appeared to be a lack of proper supervision from Jesus. Beyond these issues, I did not feel that my concerns were handled appropriately, and I am now left dealing with additional problems with my vehicle. Overall, the level of care, attention to detail, and customer service I experienced was unacceptable. I will be escalating this matter further, as this experience does not reflect the level of service I expect from Honda.

I am very disappointed and dissatisfied with the service I received at Honda, particularly at this location. I typically visit the Westminster or Rancho Santa Margarita locations since I live in Mission Viejo, but I decided to try this location due to its proximity to my work. Unfortunately, this experience was far below expectations. During my first visit, two caps under the hood were not properly reinstalled, which my dad later noticed. Additionally, my driver-side door was left with black oil stain marks. I had to return to have this addressed, as Jeffrey overlooked it, and there appeared to be a lack of proper supervision from Jesus. Beyond these issues, I did not feel that my concerns were handled appropriately, and I am now left dealing with additional problems with my vehicle. Overall, the level of care, attention to detail, and customer service I experienced was unacceptable. I will be escalating this matter further, as this experience does not reflect the level of service I expect from Honda.

Brando is the best service advisor. He goes above and beyond making sure my car is taken care of. Thank you

Service was absolutely excellent. Thank you.

I was very pleased with your service and will return in the future.

Everything was Excellent!!! Thanks

Bruce rules!

Iman Azimi did an excellent job in taking care of my maintenance job and open recall items. Thank you.

Fast service great customer service will return

Excellent, thank you for the friendly service.

I had a fantastic service experience at Weir Canyon Honda, thanks to Iman. When I first arrived, their computers were down, which could have easily turned into a frustrating situation. Instead, Iman came out to greet me within just a couple of minutes and immediately put me at ease. He was incredibly communicative, friendly, and knowledgeable throughout the entire process. Despite the technical issues, he kept everything running smoothly and made sure I understood what was going on every step of the way. He was able to answer all of my questions with confidence and professionalism, which made a big difference. Iman truly turned what could have been a stressful visit into a seamless and positive experience. Exceptional customer service like this is hard to come by. I highly recommend working with him if you visit Weir Canyon Honda.

Bruce was great thank you so much for your service today. Such a gentleman we appreciate your service

Everything was excellent. 10/10 no notes.

Everything was fine thank you so much for your help

Bruce was excellent. He was cordial, transparent, and efficient. He told me a realistic timeline for getting my car serviced, and I was pleasantly surprised when it was done ahead of schedule.

Excellent customer service

My overall experience this time was absolutely horrible. There was a recall on my car when i first called to schedule they told me unless it’s a longer service they don’t do rentals and if they do they charge me for it. I’ve never been charged for a rental for a service issue. Then I came in for an appointment for a loaner and drop off my car and they told me they had no car for me so after i had already been there 30 min they cancelled my appointment. Then I finally got everything straightened out i dropped off my car on a Thursday and i was told id get a call when my car was done. I received a text on Saturday that it was ready but never a call and i had received 2 before i even dropped my car off that my car was done, so i waited for a call. Monday I never received a call and i called and they said they had no record of my car being done or even a service needed to wait till Tuesday when my rep would call me. He never called so Wednesday i called back and was told yes it’s done. At this point it had gotten into my busy days and i wasn’t able to make it in till Saturday. Saturday i called again to confirm and was told again they had no record of anything being done but to wait for my rep. He called me back and said it was ready. I filled the tank and brought the car back. Typically when my car gets serviced by Honda it’s a quick service and they charge my car and clean the outside for me. This time the car wasn’t charged and was returned back to me so dirty after sitting there for a week and a half. Very disappointed and it’s not the first time my service here has been a horrible experience

Marc Wiseman was proactive, professional and personable. It was a pleasure interacting with him"

Thank you Bruce. Excellent service and dedication

Great job! 5 ⭐️