Honda Universe Auto Repair Service

Lisa took care of everything quickly and was helpful.

I have been coming to Honda universe for 13 years always been very satisfied with your service my accord 2008 runs like a new one because of your good service

LISA IS ALWAYS TERRIC!!!

Very good service

Lisa should be employee of the year, she treats all customers outstandingly.

Great service

First of all, thanks for asking! Jessica & the Honda Universe staff were VERY helpful & friendly. They honored my Holiday Oil Change $10 discount coupon on my B1 Service & I couldn't be happier about that! They even installed the two new wipers that I had bought at another store, at no extra charge. Thank you so much! The only reasons I started that I was not happy was 1. No one came to tell me (g noone texted me) about the progress on my vehicle...I waited in the lounge for 1½hrs... eventually I went to the service dept to find out about my car. 2. The place was not as clean as I was expecting... looked like the black runner carpets hadn't been vacuumed in a week & the floor had not been swept. 3. After my service was completed & I paid, they just gave me directions to the service dept exit door, they didn't even tell me where my car was parked in the (large) lot, so I searched, in the dark, to no avail, and went back inside & asked a staff member to please point me in the general direction of where they parked my car. The rep asked for my keyfob & clicked the unlock button to find my car when the car's lighted flashed in the dark. They could've done me a kindness by walking outside with me for a little way & showing me where my car was parked, right? In conclusion, you did alot of things very well... 80% of them, in fact, but it's the little touches that make for an outstanding customer experience... so I'll give your place another chance next time I take my Honda in for service... I'm sure I'll be 100% happy next time! Blessings, Alexandra in (Honda) Accord

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Patrick was very professional and nice he gave good customer service. I am not sure who writes the bill up but I could not bring my Honda in to have the new wheel put on as originally planned because my donut was now flat so instead I had my daughter drive me to pick up the new tire and bring it home for someone back home to replace the flat donut with this new tire and was charged 40.00 in labor for mount and balance of the new tire which did not take place. I’m not sure who I should have spoken to to have this fee removed. Instead I noticed I paid for it when I got home. Marie B

Lisa was extremely nice and friendly and handled all of my car needs perfectly!

Always get good service from Jessica

My car came back with a horrible smell fro Oil and the windshield was filthy with a layer of dust

The service was excellent.

She was very nice and explain everything step-by-step

Jessica very expensive and knowledgeable person!! Very soft, not pushing and respectful!!!! Thank you so much Jessica for helping understand problem in my car!, thank you so much for help me not to wait in waiting room!!!! Thank you so much for always taking in soft voice))!!! Special when it’s end of a day and I know you have a lot of clients!!!)) I really hope that your company really understand and appreciate you and your hard work!! Thank you so much again for amazing service and always with smile!!!!

Very professional

Went back for the second time for the same problem. The car keeps dying and they can't figure out why. She keeps telling me there's nothing wrong with it

She was very helpful

Great service department.

The whole team was wonderful and the service was perfect! You guys treated my old Honda like it was a brand new one. Total class. Thank you