Weir Canyon Acura Auto Repair Service

Nope 10/10 service!

Jorge. F Excellent customer service. ????

I usually am satisfied and I love my Acura but I might have to take my business to a different Acura when it’s time to purchase my next vehicle. When I bought my vehicle I purchased the package that takes care of my services and the person who sold me that package said it covers nails in the tires but then I was told it doesn’t so I had to pay even if it was discounted, I was told it was covered. Then I was given a ride by your Lyft transportation service, I live 14 miles away and i understand you have a radius but they made it such a big deal and it became an inconvenience to me to find a ride back when I purchased my vehicle that’s another thing that wasn’t mentioned or even on the website when I made my appointment and selected shuttle drop off, if I am going to be told denied a ride for 4 miles then I’ll make sure to take my business to the Cerritos Acura which is exactly 10 miles away. Lastly I was part of the service was supposed to be a car wash, the whole inside wasn’t cleaned after being told it was, then the whole outside was a terrible job washed, windows looked worse than when I brought it in! I feel like when purchasing the car your service was really good and helpful and now it’s not! Definitely are not willing to go above and beyond for customers, not that I expect anyone to but I at least expect the things I was told would get done to be done.

It is my pleasure to rate you ???? excellent Dr. Benjamin Puckett

No. Everything was great!

Brought my MDX in for A1 service and Emissions system issue. was required to leave car for more than 4 hours, but no loaner car, so had to do without a car for most of my work day. When David finally called to let me know if car issues I was given a list of items totalling nearly $5K including tires for $1.2K that were not needed yet. There did not seem to be any effort to consider the impact of $5 in repairs with several items listed that seemed over priced. I paid for the A1 service which was $100 for simple oil change and tire rotation which seems overpriced for those two items...was charged $100 for diagnostic which was simple inspection and computer code...I took my MDX to a another service provider after my service visit at Weir Canyon and they did the same diagnostic and did not charge anything. I will no longer bring any of my Acura vehicles to Weir Canyon and will not be buying Acura or Honda in the future...bad experience!

Great service except when you are trying to call and talk to someone in service

Ok

Excellent! All the way around.

Miguel was the best! Very fast service and the recommendations were very helpful for future service visits. I will return to Canyon Acura for all my service needs. Thank you to Miguel Villegas and David Ledesma in sales for informing me of the current Acura lineup!

Miguel was excellent! Thank you!

Once again Miguel’s service was very good and we appreciate his kindness very much

All went well. We were treated very well and courteously. Thank you.

Car is running great so far. David was very helpful and attentive.

Miguel was great and thorough. He made sure to know how to pronounce my name and was attentive to what I needed with my car. Miguel was fabulous!!

Good customer service. Thank you

My vehicle was returned to me dirtier then when I left it at the dealership. I went afterwards to the car wash to get it cleaned. David did not return my text inquiry about a car wash and extra gas. Delays in the repair of my vehicle. Originally quoted 3-4 hours to fix issue. Took 4 days to fix. Nothing provided to ameliorate the delays and inconveniences.

Thank you Miguel!

Very nice service, and friendly environment

Miguel was awesome as service rep making sure all my concerns were taken care of. I was very glad to be able to get a Lyft ride home and back again after my car service was completed. Besides the regular maintenance he made sure the clunking noise I was hearing intermittently was looked into and the issue was resolved. A large piece of wood was discovered in the suspension and once it was removed so far no more noise. Very happy with the whole experience.