I have always loved the service at Huffman Acura. Today was no exception. They thought of everything and returned my RDX to me shining!
3/22/2021
Marie R. VERIFIED CUSTOMER
Cynthia gave me all the information I needed in an understandable way. She treated me with respect and was very professional.
3/21/2021
Cathy B. VERIFIED CUSTOMER
Work was done quickly and they went above expectations with the servicing of my vehicle. Tdd hank you!
3/20/2021
Daniel P. VERIFIED CUSTOMER
Alex provided excellent customer service. He was engaged, personal and left me feeling confident that if the issues (rough shifting transmission) would be resolved. The car drives much better and he said to give it 500 miles for the software update to “learn” our driving habits. I have no doubt that Alex and the service team will endeavor to make things right.
That level of service inspires confidence in future purchases as well as referrals to Neil Huffman Acura at Oxmoor.
3/20/2021
Lana H. VERIFIED CUSTOMER
Alex was great as I had traveled from CA to Ky and was preparing to head back to CA. He was so hopeful with scheduling my appointment and getting me ready for our home. Greatly appreciate Alex.
Lana H
3/20/2021
Misty P. VERIFIED CUSTOMER
Very courteous, prompt, and efficient.
3/20/2021
RHONDA N. VERIFIED CUSTOMER
Everyone has very courteous and helpful
3/20/2021
Hui Or. VERIFIED CUSTOMER
I love your dealership. I just wished I'd bought my car from you all instead of Bill Gatton Acura.
3/19/2021
KELLEY G. VERIFIED CUSTOMER
Cynthia was fantastic. She communicated well, appropriately apologized and offered help when the mechanics took extremely too long to finish, and she was truly concerned about how my experience was. I feel it was absolutely not her fault that my appointment was at 8:30 for routine oil change and inspection could not be completed by 12, and then not by 2, and then was not ready until after 3. She communicated the whole time and let me know when it would be ready. She followed all of my requests and personally took care of replacing my batteries on my keys. She was great. I was displeased with the timeliness of completeness of the work, but I feel like that should not reflect on her stellar customer service. I feel like I was penalized for not waiting on the vehicle.
3/19/2021
Michael W. VERIFIED CUSTOMER
I received a mailer stating that it was time for preventive maintenance for our vehicle. I called and made an appointment based on that. When I arrived for the appointment, they checked the vehicle and said it wasn’t time for an oil change. I agreed and said I was her for the preventive maintenance. I was told that the appointment was made for an oil change and that I only need to come in when the car notifies me for PM. I asked if they could at least look it over since we are taking a trip next week. I was told it would take 45 minutes. 45 minutes later the car was not ready. I checked in at the desk every 15 minutes to see when it would be ready. 2 hours is how long we ended up waiting.
3/19/2021
Susan F. VERIFIED CUSTOMER
I am a new customer and Alex took good care of me- answering all of my questions. I will bring my car there for my next service.
3/19/2021
Janet H. VERIFIED CUSTOMER
Eric was very thorough when explaining what would be needed for my car, the cost and time to completion. He is very pleasant and professional. Parked my car so I wouldn't get wet walking to it when finished.
3/18/2021
Jim A. VERIFIED CUSTOMER
I am really appreciated the service
3/17/2021
Brian J. VERIFIED CUSTOMER
Alex did a great job! Kept me up to date on my vehicles status. Very friendly and customer driven.
Great job!
3/17/2021
Tracy F. VERIFIED CUSTOMER
As always the customer service at Neil Huffman is top notch. Everyone is always very kind and professional!!
3/15/2021
Betty F. VERIFIED CUSTOMER
The service was great.
3/13/2021
DAVID G. VERIFIED CUSTOMER
Tools somewhat longer than expected, but understand some days you have to expect that.
3/11/2021
Beth O. VERIFIED CUSTOMER
He was great very helpful
3/11/2021
Ashley S. VERIFIED CUSTOMER
Service was quick and staff is great! Thanks, Alexander ????