Communication was good but there were many things that needed to be replaced or cleaned but was never offered to me. They did all thr check list things but didn't offer to change filters or fix battery terminal corrosion.
Everyone was very polite and assertive just wish we would have been offered replacement when he had me on the phone
6/3/2021
Jason B. VERIFIED CUSTOMER
Thank You
6/3/2021
Kelly P. VERIFIED CUSTOMER
Nate did a great job on our Ascent!! As always, we felt the service at Schulte Subaru was truly exceptional!!!
6/3/2021
Annette K. VERIFIED CUSTOMER
Five star. SF Subura has it-organized, friendly, knowledgeable. Oh the chia tea is a treat. Hardly enough time to get one cup done such fast service.
6/3/2021
Ann H. VERIFIED CUSTOMER
Everyone very nice and helpful.I will and have recommend Subaru to others.I went looking for my salesman that I bought my car from to tell him much I loved it.He was busy with customer but another salesman asked if he could help. Very friendly people. It looks like a great place to work.Thanks Ann H
6/3/2021
Kathleen A. VERIFIED CUSTOMER
Hope the fix works
6/3/2021
Robert M. VERIFIED CUSTOMER
Friendly person knowledgeable
6/3/2021
Jennifer R. VERIFIED CUSTOMER
Nate was very receptive & listened. I am thinking I did not know there were all the different volumes, 1 for radio, 1 for phone on Android Auto & another for blue tooth....I could not hear the other person on a phone call. I think he was too kind to say, Lady your volume was wacky not the car. He took it in stride. I learned something as well. Maybe it had to do with the Bluetooth being on all the time maybe not. But it worked when I left & I'm pleased as punch!
6/3/2021
Paul H. VERIFIED CUSTOMER
My wife was told it was going to take 2.5 hours for oil change. It took 5 hours. The detail sheet said the car had been inspected and washed. We didn’t have it washed. Dent in passenger door noticed.
This is the exception to what otherwise has been phenomenal service by your dealership.
We will see you again. We trust you. It must have been a bad day.
6/2/2021
Keo G. VERIFIED CUSTOMER
I'm now completely convinced that they are specifically trying to find things that are wrong so they can suggest the most expensive fix. Leaking fluid? Let's replace the whole steering column! Yeah right, did you even see if it could be patched?
Don't bother to call me. This was the last straw. I cannot see any reason to return for further service or to buy my next vehicle there.
6/2/2021
Christophe Q. VERIFIED CUSTOMER
Thank you so much for the quick and awesome service! We appreciate your staff very much!
6/2/2021
Kelly B. VERIFIED CUSTOMER
The service was efficient, friendly, and everything was explained clearly. Thank you for outstanding customer service at the end of your work day. It’s appreciated.
6/2/2021
Conrad M. VERIFIED CUSTOMER
Always a pleasure and completely over the top with on time and courteous
6/2/2021
Carrie E. VERIFIED CUSTOMER
We are always pleased with shulte Subaru
6/2/2021
Christophe Q. VERIFIED CUSTOMER
We came in without an appointment for an oil change and a “low tire light”. We appreciate the loaner car while they did the work. After returning to pick up our Outback found out that the inspection report attached to the invoice showed a “fail” on the tires. As we travel each week across the state for work the service tech we spoke to on Saturday made arrangements for us to get new tires installed last minute on Tuesday June 1. We appreciate his extra help and willing to squeeze us in your schedule!! So thank you!! Extraordinary customer service!
5/30/2021
Zachary S. VERIFIED CUSTOMER
Amazing place, staff was very friendly and dog hospitality was great. Enjoyed our time waiting for our vehicle to be serviced.
5/30/2021
Kristi O. VERIFIED CUSTOMER
I didn't have an experience because this is NOT Kristi.
5/30/2021
Heidi K. VERIFIED CUSTOMER
All good
5/30/2021
Chad Z. VERIFIED CUSTOMER
Direct with answers to my questions. Polite and professional.