Springhill Toyota Auto Repair Service

Daniel was very friendly and helpful. Explained any questions i had about car, prices and warranty, will use him again. Still love my 2016 Rav4 !!

Mr. Blunt always take my car in without a scheduled appointment. Any quote he gives me is what I lay when I pick up my vehicle. He always return my calls, emails, or text.

I have used this dealership from the day I bought my car four years ago. I usually don’t have issues but this particular visit I felt like it was one thing after another. I dropped my car off and one of the techs told me to go inside and get signed in, so I went inside told the advisor I wanted to get my oil change, my tires rotated, and get my brakes checked and that my tire pressure light was on if that could be looked into as well. I signed for the services and gave my keys over. A after leaving the dealership not even ten minutes later I get a call from a completely different advisor asking what services I was getting on my car...... This situation was very unprofessional considering I literally just left and told the previous advisor what services I needed. When telling the new advisor about my tire light she wrote it off as being the cold weather , which I know the air will fluctuate with the cold weather,being that my tires are on warranty I still want them checked because it wasn’t like one day it was on then off it was on for days. In October I got my car serviced and had a pretty big transaction and even asked that my brakes be check then which they were not and if they were I was never told. So I asked the advisor to give me a full itemized list of what needed to be done on my car because I don’t feel as though that hasn’t been communicated effectively to me so the advisor got me one which was awesome but when I asked why I wasn’t getting these reports she said not all advisors do it... At 3:30pm I randomly check my email and I see one from the dealership that was from 1:36pm saying my car was ready to be picked up?! I never received a call so I called and spoke with an advisor and he said my car was ready. Then the advisor I that I spoke with that morning on the phone calls and said my car was ready so I asked her why I didn’t receive a call until two hours after my car was ready, she stated it was a new system that sent on notifications immediately which is fine but if my car is ready I want to be notified immediately especially since I dropped in off at ten in the morning and was having someone bring me to get my car. When I get to the dealership to pick up my car usually the advisors go over the total and let you know all the services that were completed I didn’t get that she just told me the total. After looking at the total bill I realized I was charged for a tire rotation when I bought my tires through this dealership so I should have been charged. I told the advisor and she said you are supposed to tell the advisor you drop off with that it’s under warranty... I have never had to tell anyone about my warranty it’s on file. So I told her I spoke with someone else when I dropped off then I spoke with her and told her my tires were under warranty and that I bought them just in October. So she told me I would have to have a seat while she got someone to help her with the refund and she did and I got them refund. This entire trip was a back and forth if people not knowing what was going on and it honestly made my really frustrated with this dealership. I have been a loyal customer and have only used y’all but honestly if I have anymore issues like this past visit I will be finding a new location to go to.

The service always exceeds expectations. I usually deal with Edward (I think) or Jeff. Great guys doing what they know. Very customer savvy, not pushy. I will continue to use these guys fir the life of my Camry

Fast, great service

Great

Lis is awesome ????

4 hrs to wait for an oil change is ridiculous. Then to leave finally with a list of almost $1000 of needed work was even more outrageous. Have used your services since 2005 and this was the worst.

Great,quick,and efficient service

Excellent all around service!

Thank you for doing the recall problem on my vehicle. Please email the paper work to Thank you

Customer service at it's best on The service department.

Mr Collins always takes care of me and my vehicle.

Good day. Quick service. I had planned on the service to take the most part of the day but was finished before lunch. Shuttle service was prompt and pleasant also.

As a first time service customer I was completely confused on the procedure I should follow when I arrived. I was not sure if I should just sit in my car outside and wait on someone come out and talk to me or if I should go inside.

Great service

Jeff didn't waist any time when it came to him ordering the part I needed. The service was quick and excellent and I didn't have to a long time, only about 30 minutes. I love my Toyota. My next vehicle will be a Toyota.

When I come in I try to only see Mr. Lindsey because he is a people person and is always so nice & explains things so well. He is surely an asset to your team.

Daniel is nice guy to work with and professional.

Great service. Listened to my request and completed the job . Thanks for the service.