You advertise 30 minute oil changes. Yet mine took 1 1/2 HOURS!!!!!
6/4/2021
REED N. VERIFIED CUSTOMER
The actual service was accomplished in a timely manner, however it took 30 minutes to get the paperwork to the cashier so i could pay and leave. During that 30 minutes i asked 2 service writers when the paperwork would be completed so i could pay for the service and leave. There was no sense of urgency from either person i spoke to. It was not until my truck was brought to the service driveway that i was able to get anyone interested in helping me. One hour and twenty minutes to be serviced and an additional 30 minutes to get the paperwork to the cashier. A service failure in my eyes.
6/4/2021
Brian S. VERIFIED CUSTOMER
Good job!!
6/4/2021
Zachary F. VERIFIED CUSTOMER
Top notch service dept, I only dislike the sales BS
6/3/2021
KEITH G. VERIFIED CUSTOMER
Everyone was grrat
6/3/2021
Jarvis S. VERIFIED CUSTOMER
Thanks it was painless and fast appointment...thank you!
6/2/2021
Mikayla S. VERIFIED CUSTOMER
Ruben was great! Makes you feel very welcomed, will always do my service there thanks to him.
6/2/2021
John B. VERIFIED CUSTOMER
Ruben did an outstanding job. Your facility had lost internet during the Friday storm, and the system had just came back up when we arrived. All went well Sat for the service.
Thank you, John
6/1/2021
Jeff B. VERIFIED CUSTOMER
The mechanic that I always happen to get I'd awesome! Don't remember his name, but he is a 40's ish white guy. Always does fantastic!
6/1/2021
THOMAS Z. VERIFIED CUSTOMER
Ruben Lopez is a 10 plus service representative. He always goes out of his way to make sure I get the best service on my vehicle in the fastest time possible. Being very personable by nature, he also looked after my welfare and checked on me during my visit to make sure I was comfortable and secure. He also periodically gave me updates in person about the status of my repair. Lastly, he took the time to go over my vehicle report with me and gave me honest advice about needed maintenance. Please commend this outstanding individual.
5/29/2021
Wesley S. VERIFIED CUSTOMER
Ruben is always very helpful, love working with him!
5/29/2021
Jacob R. VERIFIED CUSTOMER
they did the work on my car, but then another problem appeared, my door command to save the position of the seat, radio and mirrors no longer work! and they even wanted to charge me for the service!
5/29/2021
James W. VERIFIED CUSTOMER
Friendly and on tine delivery
5/27/2021
John B. VERIFIED CUSTOMER
Matthew did a great job keeping me up to date on status & I was very pleased with his customer service. This was my 1st visit to your dealership. Your service department seems very slow compared to my previous dealership in Dallas. Not sure if it’s due to the pandemic or this is normal operations but 7 days seems like a really long time to replace a TCM.
5/26/2021
Andrian C. VERIFIED CUSTOMER
Thanks for the new battery. Very appreciated. We will be back.
5/23/2021
Timothy B. VERIFIED CUSTOMER
Thank you for a job well done
5/22/2021
GEORGE M. VERIFIED CUSTOMER
Leila is excellent!!!
5/20/2021
Kathleen M. VERIFIED CUSTOMER
I receives great customer service from Leila
5/19/2021
Darryll D. VERIFIED CUSTOMER
Boerne Dodge service staff is always courteous and professional. I appreciate the service I receive.
5/19/2021
JIMMIE C. VERIFIED CUSTOMER
Aa always, I'm not disappointed with the awesome service provided by the Boerne Dodge Jeep Dealership.