Jill was very friendly, knowledgeable and quick. She is the right person for the job.
12/22/2020
Michelle S. VERIFIED CUSTOMER
Great customer service!
12/22/2020
Joel K. VERIFIED CUSTOMER
Good service as always
12/22/2020
N. M. VERIFIED CUSTOMER
This in regards to 2017 tahoe I brought in to have front alignment. Due to it pulling to the right. I have new tires on it and have a long trip and didn't want to wear ony winter tires.. as I am driving it today the tahoe is still pulling to the right . Not sure who did the alignment,but not happy, they had also forgot to list the spec s of the alignment when they started,only when done. This does not help with what was done. I will not be available to have this resolved before I leave today. Please have someone contact me thank you. N Maxine Phanco
12/19/2020
Global S. VERIFIED CUSTOMER
She was very helpful and seemed genuine..not fake like many service advisors I have dealt with.
12/19/2020
Christopher G. VERIFIED CUSTOMER
I had a 1:00 appointment to have 4 winter tires put on my truck. I was there 3 hours before my truck was done. Should not take 3 hours to have that work completed.
12/17/2020
Daniel A. VERIFIED CUSTOMER
Everything was great
12/15/2020
Timothy S. VERIFIED CUSTOMER
Very easy and quick experience.
12/15/2020
Christopher R. VERIFIED CUSTOMER
I thought having my exhaust looked at and be given an estimate of what needed to be done was free of charge. Was surprised when charged $70.00 to get an estimate. That was the first time in about the 12 years or so that I’ve been buying and leasing cars from dodge that has happened. Other than that I am as always pleased with your service.I have always had great service and am very happy with my experiences with you. My lease is up in a couple months and I hope to continue doing business with you. Thank you.
12/14/2020
Teri B. VERIFIED CUSTOMER
Staff friendly and helpful. The job was completed in a timely manner
12/12/2020
William S. VERIFIED CUSTOMER
Had to take vehicle back cause repairs weren’t done right....I feel I was over charged and they picked my vehicle up in the morning and didn’t even call me about the problems til 4pm which it doesn’t take 8 hrs to see if my brakes were bad very disappointed will not be having service done again
12/12/2020
Scott T. VERIFIED CUSTOMER
Jill was very nice , and professional. She explained what they would be doing . I also requested a car wash , and Jill said absolutely. I appreciated her kindness , and willingness to make sure I was satisfied. Thx again Jill.
12/12/2020
Kathryn C. VERIFIED CUSTOMER
Got me in right away. Very happy with them
12/11/2020
Quinton C. VERIFIED CUSTOMER
Thankful for the great service.
12/11/2020
Ideal Coatings. VERIFIED CUSTOMER
Thanks to Roger
12/10/2020
David M. VERIFIED CUSTOMER
Jill was great and she answered all my questions
12/4/2020
Jody S. VERIFIED CUSTOMER
The tire low air showed on the display. Could they not have put air in the tires during the oil change? Don't they do a quick look over of the vehicle? Shunts did, they even vacuumed complimentary. Glad my son is a Chrysler certified tech, he will take care of me
12/4/2020
Glenn W. VERIFIED CUSTOMER
Out of three service appointments I've had at DW, all three had glitches, two requiring that I drive back to the dealership (an hour each way). Today, they were supposed to put my snow tires on. I made that clear when I made the appt and when I brought it in. I got home today and found they hadn't done that, but only had rotated the tires, so I have to drive back in tomorrow to get it done. The time before was an oil change, and when I drove afterwards, it sounded like the exhaust system had gone bad. When I called, I was assured that it was just the engine being "broken in". But after a week of too much noise, I brought it back and they found that some lid hadn't been put back on right. The first service appt was for an oil change only- I didn't ask for anything else. But after a two hour wait, I found they also had rotated the tires.
I hope it's just me and not other customers- I'd hate to think that this is the normal level of service. For comparison, I had been going to Rock City Dodge in Little Valley since 1985, and through dozens and dozens of service appts, they didn't mess up once.
12/4/2020
Cheliss N. VERIFIED CUSTOMER
Being a 5year customer...I wouldn't go anywhere else