She was amazing!! Her customer service and attitude were beyond expectations. She is definitely an asset to Ford.
11/11/2020
Jagroop S. VERIFIED CUSTOMER
Ford did nice work. I am thankful for that.Thanks
11/11/2020
Mario S. VERIFIED CUSTOMER
Christie was excellent, She was informative responsive and spot on you need to keep her give her a raise whatever it takes she will excel and be one of the best service providers you’ve ever had
my prior service provider was absolutely horrible
11/11/2020
Rich L. VERIFIED CUSTOMER
Roger was great made everything easy outstanding customer service
11/11/2020
Dale A. VERIFIED CUSTOMER
Great job!
11/10/2020
Thomas S. VERIFIED CUSTOMER
Good follow up with progress and completion
11/10/2020
David C. VERIFIED CUSTOMER
He was great. David was kind and informative about my options.
11/10/2020
Linda F. VERIFIED CUSTOMER
Excellent service
11/10/2020
Charles P. VERIFIED CUSTOMER
Good job!
11/8/2020
Jaime Chavez. VERIFIED CUSTOMER
Kenneth was helpful since the beginning , alway return calls and keep me informed of the process of fixing my truck,
11/8/2020
Richard W. VERIFIED CUSTOMER
I had a appointment for 7:45 a.m. I did not get my vehicle back until 2 hours later! This appointment was for a oil change only. Too slow!
11/8/2020
Ajay B. VERIFIED CUSTOMER
Good job Bobbie - keep it up! Thx for all you do!
11/8/2020
Sandipan C. VERIFIED CUSTOMER
Thank you for the wonderful service!
11/7/2020
Christopher W. VERIFIED CUSTOMER
When I purchased my vehicle I also bought the maintenance plan recommended by the dealership and backed by Ford Corp. When i went to livermore Ford I was told I needed to purchase additional items for the routine maintenance .I contacted the dealership where I purchased the Ford recommended maintenance they stated this is a scam and I didn't need the additional items per Ford Corp.
11/7/2020
Geraldine D. VERIFIED CUSTOMER
Christy was friendly, professional, and made the entire process easy and effortless from start to finish. She addressed all my service issues and kept me updated through the process. Excellent customer service from Christy and the entire Livermore Ford staff.
11/7/2020
Ben G. VERIFIED CUSTOMER
Jeffrey provided excellent customer service and delivered what was promised keeping updated along the way!
11/6/2020
Barbara F. VERIFIED CUSTOMER
He tried to charge me for the service when i have prepaid service not only once but twice. I asked for a car wash and he said he had no one available for this. I waited approx 30 minutes and he could not find anyone. Ford states they clean out cars and sterilize after service due to Covid, this is not true !!!!!!
11/6/2020
Ryan B. VERIFIED CUSTOMER
????
11/6/2020
Gary V. VERIFIED CUSTOMER
Professional. Communicated throughout repair. Repair work was perfect. 5 stars
11/6/2020
Jasvire S. VERIFIED CUSTOMER
Disappointed. Staff was good. Few hours after the truck was picked up, same issue came back. Now I have to lose 1 more day of income because it didn't get taken care of right the first time.