Mr Jacob Foxworth was an excellent person with a well mannered attitude housed patient. I loved his service.
8/20/2020
Blake D. VERIFIED CUSTOMER
Greg, the guy they helped me was nice & courteous, but overall I wasn’t satisfied. I called & scheduled an appointment for an oil change a week ahead of the work actually being done. I Take my car in & the guys tells me it’s marked a drop off. I asked if I can have the service done anyway, he says ‘Drop off appointments typically takes 3hrs.’ I was aggravated because I specified, when making the appointment, I would be waiting with the vehicle. I didn’t have 3hrs to wait that day, so I rescheduled for the following week. I take my vehicle in a second time, I asked how long? I was told about an hour and a half. My appointment was at 10:30am and I didn't leave your lot until 2pm. All I received was an oil change.
8/19/2020
Byron L. VERIFIED CUSTOMER
Professional and helpful
8/16/2020
Julie L. VERIFIED CUSTOMER
Jacob is the best! He’s always friendly, timely, and thoughtful!! You got a good one!!! Give that man a raise !!! ????
8/15/2020
Raymond M. VERIFIED CUSTOMER
Steve was very responsive and followed up with me to make sure my needs were met.
8/15/2020
Donald S. VERIFIED CUSTOMER
My truck will be returned first thing in the morning. It is spraying oil badly. And is all over my clean driveway.
8/14/2020
Katherine M. VERIFIED CUSTOMER
While I satisfied with the emission test itself it took entirely too long 2 hours I had a 9 appointment and didn't get out of there till after 11
8/14/2020
Rickey H. VERIFIED CUSTOMER
The service we received today was exstreamely good.And I would highly recommend Gregory Rodgers any of my friends that bys a car from you guys.
8/13/2020
Rhonda W. VERIFIED CUSTOMER
The experience was great!
8/13/2020
Karl W. VERIFIED CUSTOMER
Jacob was very acknowledge about where the vehicle was at and what it needed to complete the job.
Thanks Jacob
8/13/2020
Michael S. VERIFIED CUSTOMER
Great job!
8/13/2020
Stephanie T. VERIFIED CUSTOMER
Gregory Rogers that’s a great choice of having someone working with for you he’s very polite and he makes you want to bring your car for Services
8/12/2020
Michelle J. VERIFIED CUSTOMER
I made a 10 appointment for Monday. I rep call to confirm my appointment. I dropped off my car and did not hear back from the dealership. I decided to call around 4:45 to see the check on the status of my vehicle. My car was at the dealership all day Monday and a service tech never even looked at it. Customers should be notified if their vehicle is not going to be serviced during a scheduled appointment. I picked up my vehicle the next morning and did not have it serviced. I'm very dissatisfied with the actions of the dealership. I left a message with the service manager after talking to Gregory. Never received a response. I do not plan to go back to Marty Cancilla.
8/12/2020
Marlowes C. VERIFIED CUSTOMER
I appreciate the service offered and will perhaps purchase another vehicle as well as have my vehicle serviced there, however, it shouldn’t take three (3) hours the change the oil for my Jeep especially when I had an appointment. You know things happen, yet simple maintenance jobs should be in and out with no problem, I feel as though I can change my oil and rotate my tires faster at home use my hydraulic 3 ton jack along with jack stands, sorry but a 3 hour wait with a schedule appointment is a bit to bare with those type of task should be managed more closely whether it’s a scheduling issue or reassuring the customer that an oil change will not take to much more than an hour or so on an scheduled appointment, especially. Other than that, the dealership is all thumbs up!????????
8/12/2020
Katherine M. VERIFIED CUSTOMER
Looking forward to continuing to work with you .
8/10/2020
Stanley T. VERIFIED CUSTOMER
You should be proud to have Jacob on your team. He is the type of person who put his customers first. Customer satisfaction is what you can get from Jacob.
8/9/2020
Kenneth S. VERIFIED CUSTOMER
My phone died while I was waiting for my vehicle. I didn’t know they were going to text me when it was ready. Three hours after checking in the employee who checked me in came asking if I brought in a yellow Jeep. When I told him yes he said it was ready. Normally they ask for me by name, so this was surprising. When I asked the cashier how long my car had been ready she told me she received the ticket 10min ago. I paid, and left but when my phone was charged I realized they sent me a text one hour before I was told to go to the cashier. I can only think my car was ready in two hours and for an hour the service department didn’t come get me from the waiting room. Three hours for an oil change is absurd. This service department has serviced multiple vehicles of mine over the past 10 plus years but for the past 4 years service has been horrible. The cashier clarified that my oil change package can be used at any major Chrysler dealership, so I will definitely be venturing to another service department.