He was helpful and aggressive to get my truck fixed and back to me!
10/23/2020
Amy F. VERIFIED CUSTOMER
Sergey is always very courteous and thoughtful... Very efficient with how he handles everything. Thank you!!!
10/23/2020
Jermaine J. VERIFIED CUSTOMER
Thank you
10/22/2020
Jermaine J. VERIFIED CUSTOMER
Thank you
10/22/2020
Linda D. VERIFIED CUSTOMER
Thank you. For all that you do for your customers.
10/22/2020
Marlon G. VERIFIED CUSTOMER
Service was great
10/22/2020
Cynthia R.. VERIFIED CUSTOMER
Serva was kind and did his job but my engine light is still on so I can^t pass emissions So now what am i to do?
10/22/2020
Tonya C. VERIFIED CUSTOMER
My oil change was done in less than 15 minutes-AMAZING!!!!
10/21/2020
Therese C. VERIFIED CUSTOMER
Always great service.
10/21/2020
Letesa E. VERIFIED CUSTOMER
To high Coronavirus people broke
10/21/2020
Lloyd W. VERIFIED CUSTOMER
Good customer service
10/20/2020
Richard S. VERIFIED CUSTOMER
I have been to your service dept many times and Sergey does a great job for me and is always very pleasant.
10/20/2020
Edward Z. VERIFIED CUSTOMER
Joel was great. The vehicle has already been sold. John Bergstrom is a good friend of mine and I traded the car in on a new 2021 Suburban through Bergstrom. I hope the transmission fix is good, because I don’t want to trade in a broken car.
I get my service done at Andrew because you are close. If you keep doing a good job, I will continue to use you.
10/18/2020
Ruby E. VERIFIED CUSTOMER
Will take my my car back every time I need to get it fixed
10/18/2020
Michael R. VERIFIED CUSTOMER
If customer has any coupons or reward vouchers the person/service advisor should ask if you have any coupons or GM reward vouchers when you check in.
There is always a lot going on when checking in and it’s easy to forget. Then when checking out and paying you are made to feel stupid because you didn’t give the service tech/ person checking you in the coupons etc and that it’s a major inconvenience to fix it. We are now stuck with a voucher that will go to waste. Why have coupons and rewards if you can’t use them.
Also, if you have an appointment you car should be taken around that time. We were told when checking in for our 9am scheduled appointment that it would be an hour and a half before they get to our car. Why make an appointment?
People make appointments so they can plan their day. It’s understandable if you walk in for an oil change that you will wait, but not if you have an appointment.
10/18/2020
Roberta C. VERIFIED CUSTOMER
I go to Andrews because the service is great as are all the employees. I think this is either the 3rd or 4 th car I have purchased from there.
10/17/2020
Shirley G. VERIFIED CUSTOMER
You did mad job and your customer service is really bad