I was served quickly and everything was explained to my satisfaction
8/5/2020
Cynthia S. VERIFIED CUSTOMER
Luis was amazing and very efficient. Very satisfied.
8/2/2020
Julianne M. VERIFIED CUSTOMER
Great customer service and breakdown of what is getting done!
8/1/2020
Hannah P. VERIFIED CUSTOMER
Luis was friendly, efficient and exceptionally professional. Highly recommend working with Luis R
8/1/2020
Silvia F. VERIFIED CUSTOMER
Very good attention and fast the service
Thanks
8/1/2020
Jo F. VERIFIED CUSTOMER
Thank you. I did notice this morning when i got in the car there were 2 little oil spots on the center console. I wiped them up but will watch in case it happens again. It was odd.
8/1/2020
Jose Luis. VERIFIED CUSTOMER
Cool
7/31/2020
Adriana C. VERIFIED CUSTOMER
Great service, thorough and efficient.
7/31/2020
Eric W. VERIFIED CUSTOMER
Always satisfied with service at Kia Chula Vista! They are kind and time efficient!
7/31/2020
Francisco G. VERIFIED CUSTOMER
Very satisfied with the customer service.
Thank you
7/31/2020
Martha L. VERIFIED CUSTOMER
I couldn’t have been more pleased
Everyone was very cordial and work done quickly
7/31/2020
Kirk A. VERIFIED CUSTOMER
Friendly and prompt service. Thank you!!
7/31/2020
Jesus V. VERIFIED CUSTOMER
Excelente service
7/30/2020
Michael P. VERIFIED CUSTOMER
I wanted to thank Luis R., Very professional and caring. He has very good interaction with customers. I was very please with Luis.
Thanks again,
Michael P
7/30/2020
Katherine R. VERIFIED CUSTOMER
I have never been disappointed with the service on my car
7/30/2020
Shelah M. VERIFIED CUSTOMER
Zaira is always a pleasure to work with. She has great customer service, always polite and friendly. Every time I take my car in for service I request her. She knows how to take care of client’s and listens to our concerns.
7/29/2020
Oscar A. VERIFIED CUSTOMER
Thank you for everything my kia is runing in excellent condition and engine sounds in perfect conditions
7/29/2020
Christine N. VERIFIED CUSTOMER
I made an appointment online 3 separate times and no one got back to me to confirm a time. I had to go into the dealership to make an appointment in person. Your system of making appointments online is inconvenient at times but last time I went in as a walk in I got turned away which I thought was unprofessional. I hope you can attend to your customers better by responding to online appointments and not turn away walk in customers. Since your online appointments are so far out at times to book one.
7/29/2020
Santiago S. VERIFIED CUSTOMER
Whole process lacked engagement from Roman. I had to perform the most expensive repair in my vehicle and yet Roman’s attitude was one of the worst I’ve ever experience. Compared to my first experience with John, Roman was plain and dull in communicating. I honestly felt as if I was forcing myself into being acknowledged which is exactly the opposite of what every customer needs to feel. I’m truly disappointed to experience the downfall in customer service ever since John left the service department. Not one single experience has been pleasant ever since and for those reasons I have finally decided to take my business elsewhere. I hope that at least this serves as constructive criticism so that the service department can improve and provide better customer service in the future.
7/28/2020
Christine O. VERIFIED CUSTOMER
Very quick and thorough service. Luis was wonderful and accommodating.