Mike was great as always and a pleasure to work with. The quick lube dept on the other hand was slow. Normally in and out in about an hour. Today was just over two hours.
6/11/2020
Dan M. VERIFIED CUSTOMER
Mike always takes good care of me and my vehicle
6/11/2020
Harvey P. VERIFIED CUSTOMER
MY PLEASURE.
6/11/2020
Eric L. VERIFIED CUSTOMER
Always a pleasure working with the ladies and gentlemen’s there always friendly
6/11/2020
MARGE G. VERIFIED CUSTOMER
Friendly service, did everything I requested.
In and out in timely matter.
6/11/2020
Jeannette P. VERIFIED CUSTOMER
Always get great service from Raul.
He makes sure his customers receive the best service. Wouldn't change.
Very happy with all.
6/10/2020
RICHARD P. VERIFIED CUSTOMER
Always professional and pleasant!!
6/10/2020
Jim P. VERIFIED CUSTOMER
Heidi Burns is the best! She is the reason all my service is done at Henry Brown Auto.
6/10/2020
PHYLLIS Y. VERIFIED CUSTOMER
Joe has always been professional and courteous. He's approachable and makes you feel important.
6/10/2020
Ronald R. VERIFIED CUSTOMER
Maria is an asset to Henry Brown Buick, all employees should strive to be like Maria????
6/10/2020
Londa W. VERIFIED CUSTOMER
My service was done in a timely manner and all staff was pleasant and helpful.
6/10/2020
Garry J. VERIFIED CUSTOMER
Pete has always been knowledgeable about the needs of my truck and is well appreciated by my wife and I.
Thank you for your service.
6/10/2020
Erik D. VERIFIED CUSTOMER
Scott was fantastic, thank you!
6/10/2020
Joanna O. VERIFIED CUSTOMER
Heidi is the best. She is detailed and the only service advisor I wish to work with. Her commitment to her customers is second to none!
Joanna O
6/10/2020
Frank M. VERIFIED CUSTOMER
It was horrible. I made an appointment to have the 6 month paint protection applied and when I got there I was greeted and told it would be about an hour .one hour later they told me I was ready to go .my truck was parked far away and when i got to it i was very confused as the truck was very dirty and not sure what they did to it so i asked and they told me a spray wax and i said how do you apply that over dirt and i showed them the truck and you can tell they were as confused as i was .then they took it back and they did the work themselves but I had to wait another 30 mins but I felt bad because when they told me it was done again. The guy was sweating his **** off he did everything he could to make it right and for that I'm appreciative. Not sure what his name was but he saved they day.
6/10/2020
Karrie M. VERIFIED CUSTOMER
Mike always goes above and beyond. Greatest service advisor ever!!
6/10/2020
Michael M. VERIFIED CUSTOMER
I’ve been a very satisfied customer of Henry Brown (bought several new cars and have always received scheduled service from the dealership) for eight years. Joe Stenz is an exceptional service tech with whom to work. Always thorough, polite and responsive. Today’s service was very good and consistent with my past experiences.
The singular reason for my dissatisfaction had to with with safety procedures around Covid 19. I was in the service waiting area for over two hours this morning and observed that no Henry Brown employee (None!!) was following CDC protocols. NO ONE was wearing a mask nor practicing social distance. I found it unacceptable and made me feel quite uncomfortable. Coronavirus cases are on the increase in Arizona. I would have expected a more vigilant managerial commitment and accountability.
6/10/2020
Gail B. VERIFIED CUSTOMER
Great job by maintenance crew. Thorough, timely and accurate. Great customer service experience.
Thank you.
6/10/2020
Megan G. VERIFIED CUSTOMER
Heidi is the BEST & the main reason I continue to do business there