After clarification of how labor hours are charged and explanation of required warranty approval before car considered ready for release to customer.
Suggest that when warranty service is involved, customer be advised at check in, or as soon thereafter, that while the service may be completed, the vehicle cannot be considered complete until dealer receives approval by warranty provider.
Better initially communication can avoid questioning of timing and the service provided.
10/25/2020
Jose M. VERIFIED CUSTOMER
Great customer service experience thank you for all your help.
10/24/2020
Alexander B. VERIFIED CUSTOMER
Everything about my service was perfect. Thank you all.
10/24/2020
Adrianne B. VERIFIED CUSTOMER
Bo is knowledgable, helpful, courteous, works above & beyond. Other support staff were very cooperative, helpful. This is why we have the car serviced there.
10/24/2020
Ellen M. VERIFIED CUSTOMER
Bo was helpful explaining the benefits of the Michelin tires that were going to be put in my Toyota.
10/24/2020
Jian C. VERIFIED CUSTOMER
Cesar was great and a pleasure to work with, thank you.
10/23/2020
Steven H. VERIFIED CUSTOMER
Yes
10/23/2020
Kermit W. VERIFIED CUSTOMER
She went out of her way to help expedite my appointment since I was in a hurry.
You are lucky to have such a valued member of your tream!
10/22/2020
Richard S. VERIFIED CUSTOMER
I have been bringing my 2007 Highlander for 5 years and now my 2012 Highlander for 8 years in for service and have dealt with Bo many of those visits.
He is so professional and explains everything so well. In my 13 years bringing my car to Hartford Toyota I feel they never tried to sell me any service I didn’t need that could wait until the next service. That is why I will purchase my next Toyota at Hartford Toyota. But I still love my 2012 131,000 mile Highlander now that is has been serviced and new tires. I enjoyed my new ride home today.
10/22/2020
Hector P. VERIFIED CUSTOMER
Jahaira was very professional, courteous and knowledgeable
10/22/2020
Mackenzie M. VERIFIED CUSTOMER
Easy and open communication. Efficient service. Thank you!
10/21/2020
Katheen C. VERIFIED CUSTOMER
The service I received was quick & professional. Bo was nice to work with.
10/21/2020
Karen L. VERIFIED CUSTOMER
Bo provides great service. He's very informative and easy to work with. I appreciate his help!
10/21/2020
Jody D. VERIFIED CUSTOMER
Kyle explained when
I would back for a
Second service.
10/21/2020
Roger P. VERIFIED CUSTOMER
Ok he was very good at his job . Very helpful
10/21/2020
Ronald K. VERIFIED CUSTOMER
Not only do they do a first class job on my van they always wash it as well!!
10/21/2020
David A. VERIFIED CUSTOMER
Very helpful gentleman. Explained everything clearly. Would be happy to work with him again.
10/21/2020
John Z. VERIFIED CUSTOMER
Came in without an appointment an she got me in immediately! Best customer service ever!! Give her a raise!!!
10/21/2020
Jessica G. VERIFIED CUSTOMER
Helpful feedback on the reason for the recall and overall status of my vehicle. Courteous and took all appropriate precautions for social distancing and mask wearing with respect to the pandemic. Stay well and thanks again!