Service provided by Rene was amazing. Very friendly, professional, and thorough.
2/21/2020
Pedro C. VERIFIED CUSTOMER
I mentioned to my service advisor that my airbag light was on because my alternator shorted out and the light stayed on. I asked if they can reset it.... he shook his head. I was expecting for the light to be reset but it was not.
But otherwise Pedro did his job.
2/21/2020
Zully M. VERIFIED CUSTOMER
I am very happy and satisfied with the attention received from Julian Alvares, he is a very responsible and very helpful person with the client. Thank you !
2/20/2020
Gian M. VERIFIED CUSTOMER
Thanks for your attention
2/20/2020
Arturo O. VERIFIED CUSTOMER
Service was excellent.
2/20/2020
JUAN H. VERIFIED CUSTOMER
Thank you so much for taking care of my service needs
2/20/2020
Nanette B. VERIFIED CUSTOMER
She is great. However, the issue is not resolved.
2/20/2020
Maria D. VERIFIED CUSTOMER
Great service as always
2/19/2020
Leticia C. VERIFIED CUSTOMER
Daniel he is very attentive
2/19/2020
Jason H. VERIFIED CUSTOMER
Robert was outstanding and his attention to detail makes him an Asset for Volkswagen.
2/19/2020
Natan H. VERIFIED CUSTOMER
Was a great experience, good service very profesional keep the good work !!
2/19/2020
Lili I. VERIFIED CUSTOMER
Very happy and pleased. ????????Saili very helpful and friendly as always. My car got a good cleaning and the Lyft service amazing ????. Also my breaker were fixed ok. Thank you ????
2/19/2020
Armando B. VERIFIED CUSTOMER
Very professional
2/19/2020
Redenia V. VERIFIED CUSTOMER
Very nice and professional thank ypu
2/19/2020
Cesar O. VERIFIED CUSTOMER
Roberto siempre ha mostrado su profesionalismo y gran actitud de servicio. Confío plenamente en su trabajo. Cuentan ustedes con un excelente trabajador.
2/19/2020
Luis O. VERIFIED CUSTOMER
Service was great and fast
2/19/2020
Ashley K. VERIFIED CUSTOMER
I was very much dissatisfied with how I was not informed that the expected waiting time had increased. I was told two and a half hours to wait for a recall to be fixed and a replacement of rear brake pads and rotors. I had texted the number given multiple times with no response, It was not until 4 hours waiting that I was offered a car. This was a huge inconvenience. I would have arranged my day differently or rescheduled if I had know you didn’t have “the part”. I was told you didn’t have the part and someone needed to go to another shop to get and ended up bringing the wrong part. This is unexceptionable. This inconvenience also caused me to get up way earlier so that I could return and pick up my car because I had vital things in my trunk that I needed for work and also caused me to get stuck in terrible traffic. This experience causes me to NEVER come back to Esserman, for service or anything! I have been a customer for 9 years, and then after all this the bill was higher than the quote from the morning before! I feel I was trying to be taken advantage of and I will absolutely never recommend this dealership to anyone.