Simple rear seat lock install and no quality assurance seemed be completed. Customer left facility and had to come back because it didn’t function and found broken pieces in install locking module and left broken pieces in back and front of repaired area! Unsatisfactory QC program for the smallest of job that a part on market cost to me $75 bucks vs $230 plus job for unsatisfactory install . I noticed a the other side lock is also broken and will now buy a OEM part online and install myself. The design for this lock is unsatisfactory and causing less qualified home installers a lot of unexpected issues and money.
10/9/2020
Claudia I. VERIFIED CUSTOMER
Great service from everyone!
10/9/2020
Gerald S. VERIFIED CUSTOMER
Please note that we brought our Volvo in to your service department twice seeking an answer to the clicking, popping noises in the driver side front. Both times we were told all was well - the last time we were told it was the gas we were using. Last Friday we took it to a mechanic and they ran diagnostics and identified that the left front axle was worn and needed replaced. We immediately left the mechanic’s shop and brought our receipt and the vehicle to you. Within 30 minutes you agreed to replace both front axles. We also tried to buy a new xc40 over a year ago from you and had a very bad experience, do this is probably the last Volvo for us. So yes, you completed the service satisfactorily on tuesday - but our overall experience with your dealership has been a disappointment.
10/8/2020
Ronald C. VERIFIED CUSTOMER
As I’ve stated before, whatever you pay her, it should be more!!!
10/8/2020
Oliver L. VERIFIED CUSTOMER
Regis and Jorge are always efficient, friendly, and professional.
10/8/2020
Timothy B. VERIFIED CUSTOMER
Jacquie is ALWAYS professional, helpful and goes above and beyond to help-We have been coming to Fort Myers Volvo for years and she is one of the reasons why! Thank you-just want to also say the mechanics we see seem to be very professional too.
10/7/2020
Robert E. VERIFIED CUSTOMER
Once again, the same high level of service from the staff that I have been accustomed to!
10/7/2020
Mike H. VERIFIED CUSTOMER
the volume on the radio is all the way up, can't turn it down....had some progamig done ..but....what do I do now?
10/6/2020
Graham B. VERIFIED CUSTOMER
Everything was great!
10/6/2020
Paul S. VERIFIED CUSTOMER
Jacquelyn and the whole service staff were great, thank you
10/6/2020
Irene F. VERIFIED CUSTOMER
Jackie is the best service manager, very pilot, gets the job done and makes sure your needs are fullfild in getting the service of your car done
10/5/2020
Gustavo F. VERIFIED CUSTOMER
Jackie always takes really good care of us!
10/5/2020
Jody O. VERIFIED CUSTOMER
Regis went above and beyond for me and stayed past his closing time so that I could get my new battery installed! What a wonderful person and capable Volvo service employee!
10/4/2020
Jeff H. VERIFIED CUSTOMER
Extremely professional
Communication was top shelf
Would highly recommend
10/4/2020
Lawrence L. VERIFIED CUSTOMER
Jacquie is the best
10/2/2020
Frank G. VERIFIED CUSTOMER
The service team at this dealership has got to be one of the best people not only with Volvo but of any car dealership, honestly!
10/2/2020
Rosemary S. VERIFIED CUSTOMER
Jackie’s service s 2nd to none
She continues to be amazing and perfect flawless
I am a working woman who knows how important it is and how rare
10/2/2020
Brenda B. VERIFIED CUSTOMER
Jackie is the Best!! Always helpful, always available to provide information! She knows her job well which makes customers confident with Volvo services!
10/2/2020
Kevin A. VERIFIED CUSTOMER
Thanks for a great job.
10/2/2020
Todd B. VERIFIED CUSTOMER
Jacqui is the absolute best. Probably the largest single reason I have remained a loyal customer of your dealership. She needs a raise!