The process was easy and I truly appreciate the valet service. Just disappointed I didn't get my car washed. I thought that was part of your service. Other wise I am happy.
5/22/2020
George C. VERIFIED CUSTOMER
Christine was very friendly and professional, and did an excellent job going over my diagnostic and explaining to me the results and impornace and potential impacts of each of the problems. Excellent customer service
5/20/2020
Brian G. VERIFIED CUSTOMER
As an essential worker who repairs medical equipment in and out of NJ hospitals I needed something bigger and Purchased this car less than three months ago and problem after problem with check engine lights, car bogs down. Splash shield not put on correctly, it was laying on the ground and I had to zip tie it up off the ground. The tech forgets to attach two bolts, rediculous. I bring it to Mazda and they give me a list of work it needs totalling over $10,000. FB Service Gives me sorry excuses of they dont have the equipment necessary to diagnose, meanwhile when I bought it the website says they service all makes and models. Don’t advertise you do that and then can’t deliver. Tried over and over to contact my salesman Shawn Feeney but no replies whatsoever. Had to bring it to a recommended mechanic and they mentioned some sloppy work was done on it. While removing an ignition coil it breaks in pieces as coming out. What a joke. And you mean to tell me that this huge dealer with dealerships all over the place doesn’t have a Fred Beans Mazda that they could’ve worked with? Such a shame as I thought I’d be taken care of after the sale.
5/20/2020
Anthony D. VERIFIED CUSTOMER
Everything was good
5/20/2020
Marvin P. VERIFIED CUSTOMER
I feel that I am known by all of the staff. I am treated with respect and a dash of humor. My service needs are thoroughly explained and options given. I feel that John and Christine are particularly knowledgeable. Michelle at check out is efficient, friendly, and keeps track of my bonus points/promotion opportunities.
5/19/2020
NADIANE A. VERIFIED CUSTOMER
When is my next oil change service?
5/19/2020
Lillian L. VERIFIED CUSTOMER
Christine never disappoints.
She always keeps you updated with the progress of your vehicle and suggests maintenance that would be best for the current time frame. Christine is never pushy, but just gives you all the options and when asked will suggest what she thinks is best. I always go with her ideas and have never been steered wrong or regretted the decision. She will also let you know what special offers are available and always applies all that she can for you. I feel so well taken care of and that my comfort level and concerns are a priority. It's such a secure feeling. I love and appreciate the atmosphere. Thank You
5/19/2020
Richard J. VERIFIED CUSTOMER
John was excellent, explained everything up front and had the car repaired same day!
I keep telling Mike Sobecki that his survey keeps coming up as vinurl and will not load so I can never comment on the excellent service. You are missing out on excellent reviews
5/18/2020
Raymond S. VERIFIED CUSTOMER
None
5/16/2020
Kim S. VERIFIED CUSTOMER
As always, Christine is a rockstar! Personable, remembered me even through the masks, and is a doll to work with. I was very happy to see her still there... she’s a gem!
5/16/2020
Laurie S. VERIFIED CUSTOMER
First time using your service dept and highly satisfied!
5/16/2020
Harmen W. VERIFIED CUSTOMER
Great service and excellent experience! Thank you
5/16/2020
JACQUELINE C. VERIFIED CUSTOMER
Great place !
5/15/2020
Carmen S. VERIFIED CUSTOMER
Great service nice and polite people
5/15/2020
DONNA D. VERIFIED CUSTOMER
Christine was very professional, informative and friendly as always.
5/15/2020
SALLY K. VERIFIED CUSTOMER
I was able to get an appointment for the same day to get my tire fixed. The waiting room followed the Covid rules and I was in and out quickly
5/15/2020
Thomas P. VERIFIED CUSTOMER
Fantastic service. Your employees should be very proud of themselves. Job well done
5/15/2020
Jon S. VERIFIED CUSTOMER
My sales person was Jim. Awesome experience.
5/14/2020
Steven S. VERIFIED CUSTOMER
Christine is great to work with. She is professional, personable and friendly and of course most knowledgeable when it comes to servicing my car. I bought my car 3 years ago and Christine has overseen my vehicle maintenance and done so with a genuine and caring attitude. I enjoy working with her to keep my car running in great condition.
5/14/2020
Tracy M. VERIFIED CUSTOMER
Was in a pinch with a tire issue plus I'm an out of stater. Was fixed promptly and staff was so nice. Many thanks!!